I'm at a loss as of what to do about our wedding photographer. First of all, she was 40 minutes late for our wedding. Because of that our family and friends had to wait over 20 minutes for our wedding to start. Now she is over a month late with our photos. We didn't realize till a few weeks ago that she never sent our signed copy of the contract. I'm not sure what to do. I feel like we deserve some sort of partial refund. I also don't know how to ask for a copy of the contract without upsetting her. We really just want our photos, but it's been a nightmare waiting for the photos. She's not good at keeping in contact with us either. I understand that mistakes happen, I'm just feeling like we are being taken advantage of. We haven't had any harsh words with her and we've been overly understanding at this point. Any advice? Thanks.