carlyorke Posted June 24, 2018 Share Posted June 24, 2018 This started out of nowhere. I start my scanner, click preview, click scan. When I load a new negative and click preview, the scanning software crashes. I close it out and try to open the scanning software again, but an error message says that the software cannot communicate with the scanner. I have to reboot my laptop to get another scan. This happens with Epson and Silverfast software. I've uninstalled and reinstalled the driver multiple times. I'm running Windows 10 on a Dell laptop. This doesn't happen on my laptop running Windows 7, but that's my work machine and I can't use it much. Do you have any experience with this sort of issue? Thanks, Carl Link to comment Share on other sites More sharing options...
kmac Posted June 24, 2018 Share Posted June 24, 2018 These links may be of assistance - the last link, the guy explains how he fixed the problem Fixing the EPSON Scan: Cannot Communicate with the scanner... Error. - Mikes Research and Development Help with Epson Scanner that has stopped working; Epson support says it is windows. Help with Epson Scanner that has stopped working; Epson support says it is windows. Cannot Communicate with the Scanner [FIXED] :: Nutt.net Link to comment Share on other sites More sharing options...
stuart_pratt Posted June 24, 2018 Share Posted June 24, 2018 I had a similar problem with my V600. Check out the problem on YouTube - worked for me. Type this into YouTube search bar Epson scanner cannot communicate with Scanner error and Fix 100% Success Link to comment Share on other sites More sharing options...
carlyorke Posted June 25, 2018 Author Share Posted June 25, 2018 Thank, you two. I can't wait to try these fixes. Link to comment Share on other sites More sharing options...
Stock-Photos Posted June 27, 2018 Share Posted June 27, 2018 It's a longshot but try replacing the cable. One broken wire can cause all sorts of issues in a multi wire cable. Link to comment Share on other sites More sharing options...
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