Customer support ?

Discussion in 'Photo.net Site Help' started by theodorebrown, Nov 19, 2020.

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  1. It seems that customer support is a bit hands off. I've posted my photo's but there has been no response as to activating my account, what gives with this site?
     
  2. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Have moved this to Site Help where I can keep an eye on it. Activation, which I cannot control, is quirky, and can be fairly fast or take quite a long time. I don't have any reliable method to expedite it. Suggest that you use the capabilities you currently have to participate. Please let me know when your situation changes. Feel free to PM me.
     
    William Michael likes this.
  3. William Michael

    William Michael Moderator Staff Member

    Activation allows your images and profile to be seen publicly, I think that's the only constraint on your account at the moment - in all other aspects you are an active Member.

    The "autourization" supposed to be automatic, but often the time varies: NB one particular point I have noted is that if a new member's images are set to "private" the automatic system of authorization does not work, and seeming that sticks after a period of time if the images are left as "private".

    I any case you can avail yourself of your membership, as you already have done, by contributing to forums and etc.

    Meantime I shall look into this further -

    FYI there are other threads in this Site Help Forum explaining this same matter.

    WW
     
    Sandy Vongries likes this.
  4. William Michael

    William Michael Moderator Staff Member

    ... obviously Sandy and I were responding at the same time.
     
  5. William Michael

    William Michael Moderator Staff Member

    addendum: I am certain that your account is in fact 'authorized' I can see your home page.
    It seems that the automatic process does work, if new members follow the procedures as set out.
    You may not see the account as authorized if you have maintained the same login since you first joined: in this case, you should log out and then log in NOT using cookie/favourites, but via the long way login from the Photo.net home page found via your search engine.

    Please advise the result.

    WW
     
  6. Nothing against you but that is poor customer service. You, as an administrator should have answers and or should have the ability to contact the person(s) who do approve and activate accounts.
     
  7. William Michael

    William Michael Moderator Staff Member

    Don't believe the titles.
    Sandy and I (and all the other Moderators/Administrators) are volunteers, not staff. We have higher user traits but not server wide access, nor access to those who might.
    Sandy was attempting to assist you within all the traits that he has available.

    Now to the point that I asked - have you logged out and logged in again and can you see your home page yet?

    WW
     
  8. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Just now your account appears completely functional,the photos you posted visible. Please review Terms of Use. Some basic instructions can be provided if you find that you need them.
     
  9. So that Tag of "Staff" means nothing?
     
  10. William Michael

    William Michael Moderator Staff Member

    That tag of "Staff Member" is incorrect as I outlined to you.

    And now, returning to the point of your OP - have you logged out and logged in and can you see your homepage?

    WW
     
  11. Please close my account. This site is not worth the problems it has. I have deleted my pictures.
     
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