Customer complaint - no formals

<p>I understand that in order to keep yourself safe you need to have things written on paper in case someone wants to sue you, but it seems that is fairly complicated to be handing a contract in the middle of a wedding day to MOG or MOB to sign out not taking the formals. I think that people should be a little more serious when it comes to "sue" someone just because they are sorry for not wanting the formals and then blaming the photog. afterwards for not taking them. If someone does not want to do something (whatever) I will tell them I need them and insist on taking them (more or less insisting depending on the type of customer). If they refuse then I step back but afterwards I do not accept at all any type of complains because I did my job and that is final.</p>

<p>I've a different question to all those posed, and I've noticed this often.<br>

Hot it may have been, and heaven knows they feel it under those layers.<br>

But........when did they last eat?<br>

I kidding (only half really) tell the bride and groom, they each have separate reponsibilities for making great pictures. For the groom........"hold the kiss" ...really<br>

For the bride......."eat" low blood sugar very quickly leads to testy brides, and not to be sexist, grooms. these events stress out the most even tempered of individuals, saying hi to everyone worrying over details. They become very easily overwhelmed and want to just chuck it all.<br>

I tell them about this at the first meeting, heck, I even talk about it at bridal shows. Low blood glucose levels affects personality and will definitely cause the early end of a session long before the first beads of sweat roll. The first question I ask when I meet the bride is when she last ate. <br /> I enlist the MOB, MOH, anyone around to get some food in her and not take no for an answer. Done diplomatically of course as you don't want to accelerate cranky.<br>

Every single time I don't do this, the bride wants an early end to the session.<br>

Every time I insist on the food, I'll eat some with her just to make some jokes at my expense...the pictures are great, bride feels newly energized, and I get to show her how great she looks.<br>

Not much to do after this horse has left the barn, many good pieces of advice. But I always look for a way to make things happen. Lemons to Lemonade for me I guess, but your experiences may vary</p>

<p>This scenario is a big reason I like doing the formals before the wedding, which allows the bride and groom to go straight to the reception and celebrate with family and friends. Fortunately, in this area at least, doing all the formals pre-ceremony has become standard operating procedure. I've only done formals after the ceremony twice in the past four years. </p>

<p>Contractual protection comes into play when all else fails. I have never had a wedding in the past 19 years where I didn't get formals. </p>