charlie_brown10

<p>Ok so I have experienced the same Issue with my 3.5 yo 3880. Searched the internet, there are several similar complaints on cnet. Thought I would call my Authorized Epson repair center. Talked at length to VERY knowledgeable tech. He immediately diagnosed my problem. It seems thee photo black supply fails commonly on the 3880 and 3800. This is clearly a design flaw. You can switch to matt black and the printer will work normally as the matt supply is undamaged. I need photo black. Repair is $500so doesn't make sense on old machine. So I called Epson hoping to get some assurance the problem was addressed before i bought a replacement. The "support"people were evasive and not the least bit helpful. I have always been an Epson Fan I was very dissappointed with Epson "service" i talked to a supervisor who delivered the party line "we are always upgrading our products" I am seriously considering switching brands as painful as that will be to my business. There is no "professional" support it appears. think long and hard before buying 3880 it will fail 3-5 years in with moderate use. I just expected more from the Pro line</p>