daniel_bauza

<p>lol...I think that would be stretching the truth a bit, Jerry. Thanks though. Canon customer service has contacted me and requested I return the body. I am being offered a refurbished body at a discount. I will update the end result. </p>

<p>Marcus, thanks for the in depth analysis of what most likely did occur at the repair facility. I do understand what you are saying regarding the deprivation of power to the circuits and by so doing avoiding short circuits. I'll be totally honest with you. The thought never crossed my mind due the small amount of water which was involved. I was shocked when I heard the sounds coming from the camera and then instantly it shutting down. By then it was obviously too late to do anything. I did at that point remove the battery and then placed the body on the desk with all rubber flaps open overnight when I got back to the resort. <br>

My real issue is with the handling of the entire problem and how the Canon customer service rep had this take it or leave it attitude. As it stands I'm waiting for her to find it in her heart of hearts to sell me a refurbished body. lol<br>

I did write to the Canon CEO's office a couple of days ago. Hopefully someone there will take a closer look at this.<br>

As far as luck being bad... yeah I had one of my 50D's in hand when I was packing and I said take the 5D. What an idiot! Should have taken the Sure Shot then I could have had a real conversation with customer service. lol</p>

<p>Marcus, I'll try to remember to remove my battery prior to the next rain. Or potential water accident. Hopefully I'll have that foresight. <br>

Need to keep a small screwdriver handy in Disney to take off a microscopic screw and remove that time date battery as you recommend also.<br>

I totally overlooked the utterly obvious.</p>

<p>; )</p>

 

<p>I was reading back over previous posts and several references were made to the lens which was on the camera at the time of the incident. I never provided that info. It was my L series EF 24-70 2.8. I see a rubber gasket on that lens at the mounting point so I doing think that may have been an issue.</p>

<p>In response to your comments David, I suppose I am one of the unlucky ones. From what I've read here and on other forums it would seem that the camera is not that sensitive to water damage and I've seen some incredible photos which bear testament to this. Some have said my body may have had faulty seals. I don't know. <br>

Matt I'm sorry for the lost of your 450D. And more importantly your lost photo opportunities. I know how that feels. This was my granddaughters first birthday/ first visit to Disney and this happened on the second day there so it was very frustrating to have to enlist iPhones for photo duty.</p>

 

<p>I tend to agree with you David, especially after my discussion with the customer service supervisor In Virginia.<br>

What I found most frustrating was the ademant refusal to reevaluate the camera. I was not allowed to actually speak with a tech. I was told that the techs have no phones at their work stations. It was very frustrating to speak with people who repeatedly read the same report about corrosion and water damage and had no working knowledge of the 5D mark II. You might as well have well have been talking about a cellphone to them. One young lady proceeded to make comparisons based on her Sure Shot.<br>

Interestingly enough my daughter allowed my 11 month granddaughter to play with her iPhone and she drooled in it causing all kinds of funny things to happen. I took it into Apple yesterday and explained that it was water damage. I was offered an exact replacement for $149.00. <br>

While there I spoke to another gentleman who is an avid Canon photographer and explained my situation. The first thing he asked was, "Aren't the 5D's sealed? " lol<br>

Going forward I will look into insurance... My other bodies and L series lenses. Yep should do it.</p>

<p>Bob,<br>

I thank you for taking the time to read my posting and respond in kind. I understand what you are saying and realize I am holding the very short end of the stick . As you pointed out, just about anyone would say that a dunk in the Atlantic was just a couple of drops from a passing shower.<br>

I will follow your advice and contact Canon corporate. Maybe my luck will change and I'll find that 'sympathetic ear' I'm in need of. </p>

<p>Gentlemen, I appreciate all your responses. The camera just arrived on my porch with a note from Canon stating that it was being returned at my request unrepaired. <br>

To those who have accepted what I wrote as fact, I thank you.<br>

To those who are more skeptical and question my integrity by comparing my case to that of other individuals who may not have been totally honest in presenting the facts of their stories I can only say that what I've written here is what has transpired and if the camera had been exposed to any extensive period of rain or dropped in water I would not generate a posting such as this. <br>

I requested that Canon have another tech look at the camera but the customer service supervisor in Chesapeake Virginia said the findings would be the same and persisted in saying that this camera would not be repaired. The only option she offered me was the possibility of a refurbished body at a reduced price.<br>

I wish to make it very clear that I am an end user who is in no way affiliated with any camera manufacturer or retailer. I've owned Nikon and Canon gear and consider both to be excellent. This is my first negative experience which honestly has me perplexed.</p>

<p>Thanks for your response Michael, I understand and agree with your statement. I'm just so upset over how little exposure it took to fry this camera. I didn't even take the shot! lol <br>

Sheldon, I will consider the ebay option... The body has about 500 to 1000 activations if that. At lead I can put that money towards another body if all else fails.<br>

Rob, Canon NJ did offer the loyalty program as an option but they have no 5D's at the moment. Thanks. The price is correct .$1400.00</p>

<p>I was just informed by the Canon repair facility in NJ that my 5D mark II is unrepairable due to "extensive water damage". The parts alone will exceed the cost of replacing the camera body. (over $2000.00) I contacted customer service In Virginia where I was told that they stand behind their techs and that was the finding. All people I spoke with read the report back repeatedly. <br>

Let me explain... The camera was around my neck at Expedition Everest In Disney when it began to rain two weeks ago. I was less than fifty feet from the souvenir shop waiting to take a picture of my family members as they emerged on the ride from the side of the mountain. When the rain began I walked into the shop and wiped the camera off with my tee shirt. The camera went into continuous shoot mode for about three or four shots then shut down. That was the last time it worked. <br>

Canon asked me to send $310.00 to begin working on it. A week later I decided to check the status of the repair and I see that the camera is being returned to me unrepaired as per my request. <br>

As it stands after speaking to six different people in NJ and Virginia Canon will see if they can sell me a refurbished 5d mark II at a discounted price.<br>

Oh I forgot to mention... The water damage can be a bucket of water or a drop. Once it enters the main mechanism the tech determines to replace all internal parts he deems affected by possible corrosion. This after I argued the point of not having exposed the camera to extensive rain or having dropped it in water. <br>

Please share your like experiences as I find this very difficult to accept. The entire process and the way it has been handled has left me with a sour taste in my mouth. <br>

Had I been using the camera in the rain or dropped it in water I would not be writing this post. Are these bodies made of tissue paper?</p>

<p> </p>