bob_hartman3

<p><em>Hi Bill,</em><br>

<em>Do you have another computer available to install the scanner on? </em>Yes. No difference.<em> </em><br>

<em>Although it does sound like a connection inside (a ribbon cable, perhaps?) might have pulled loose. If you scan as a positive, does the black side show up white, or still black? This could indicate if it's an electronic problem versus an alignment or lighting problem. </em>The left side is a recognizable image, the right side is 98% white with random color spots mostly located at the top & bottom of the image.<br>

<em>Also, is it doing the same thing on 35mm and 120 negatives? </em>Yes. Slides, 6x7 Transparencies, & negatives in the same formats.<br>

<em>My Scan Multi I is packed away but I might dig it out and look inside for clues. That would be asking a lot </em> ;=}<br>

<em>Oh, one other thing... have you inspected your SCSI connectors for any bent pins, or tried a different cable? </em>No problems there.<br>

Thanks for the add'l suggestions.<br>

My thoughts are that perhaps the are two seperate circuits - a left and a right half. And that the right half is tired.<br>

Best Regards,<br>

Bob</p>

<p>Hi Bill,<br>

Thanks for the suggestions which I have tried. The mirror was perfectly in place, with very little dust, but did have a slight haze. This I cleaned softly and gently with Kodak lens cleaner and a clean micro cloth.<br>

There are no new drivers that I am aware of.<br>

After further thought about the cause, I don't believe it could be mechanical. The missing half is along the verticle direction with the two halves 1/16" difference in width. The separation is sharp and clean between the two halves. Perhaps there are two circuits suppling data and one has stopped working?<br>

Anyway thanks for the effort in taking time to help.<br>

Bob</p>

<p>DiMage Scan Multi I/II Problem<br>

While fine tuning my Vuescan profiles under Win XP, my scanner stopped working properly. <br>

The resulting scans now appear with only the (verticle) left-hand part of the image showing, divided right down the middle.<br>

So after fiddling with it for a while, here is what I did: Uninstalled & reinstalled VueScan, set all of the Application to default and tried again, and got same results. Uninstalled VueScan and installed the Scan Multi software. Same poor results. Inspected the light bulb which appeared fine, but not much to see. Also peered into the scanner slot and watched as it scanned. The light looked even and bright an it operated.<br>

My thinking, is it is not any of the software or settings. It probably is not the light bulb (?),<br>

so could it be mechanical?<br>

If anyone is still out there, any and all help will be greatly appreciated.<br>

Bob</p>

<p>DiMage Scan Multi II Serial Number<br>

For anyone still wanting this, here it is.<br>

<strong>DS-2AA15982-M27EFE3F</strong><br>

When installing be sure to use the 'Twain' file, not the 'Typical' file.<br>

Good luck,<br>

Bob</p>