jess_harmon

You know, you were awful quick to reply to me, Helen. Your member page says you work for Adorama Camera, which I'm assuming (based on the way you tried to put words in my mouth to discredit me) is probably a competitor.

See, people.

<p>No, no, sorry for the confusion, Helen, I paid an original $89 for my "no-power" repair package (I think there was a $10 off promo thing on the website at the time).<br>

As far as the coverage goes, every customer is, I believe, covered for 90 days regardless. But if they want to extend it to a year, they have to go online and post an HONEST review, nowhere did I say "they have to write a good review". All I was saying is that some of the shilling accusations can probably be allotted to actual reviews.</p>

<p>I'm writing this review to clear some confusion regarding the validity and accountability of Cameras&Parts.<br /><br />When my favorite camera (Canon G9) quit powering on about a month ago, I did a lot of research as to what I could do to fix it since my extended BestBuy warranty had expired over a year ago. Cameras&Parts seemed to be the best deal for the best price, so pretty much without thinking twice, I went ahead and purchased the package and got my camera ready to send. It seemed way too good to be true, so out of curiosity, I did a little more searching and stumbled across some threads and posts that, for lack of better words, scared the crap out of me. I was reading dozens and dozens of accounts saying that this Cameras&Parts website is a complete scam, that they keep your money and you'll never see your camera again, etc. I really didn't know what to think either way, PLUS, by this time my camera had magically began working again, so I basically thought I was out $89 to a fake company.<br /><br />Still pretty confused and banking on hope, I decided to go ahead and call them in the morning to see if I could get a refund, and despite all the posts I read that claim "terrible communication", I got straight through to a manager. Instead of throwing out a bunch of accusations, I decided to kind of feel them out, and it turned out that the guy I was talking to knew literally every detail about my camera, which made me feel a lot better. He said that when the G9s have the "no power" issue, it usually means that a screw has come loose inside and shorts the camera out, and that if it begins working again, it's absolutely inevitable that it will stop working again, for good. Sure enough, I could hear the screw wiggling around in there, and sure enough, when I tried to turn it back on again, the thing was completely dead. Now that I definitely needed it fixed, I was still a little skeptical, so I asked about all the negativity on the internet. He said that he knows of one of two actual complaints that were resolved, but that 99% of it is a competitor's doings... Which makes sense, since all of the posts say more or less the same exact things, just worded differently. By this point, I felt confident enough to go ahead and send my camera off to be fixed by these guys.<br /><br />On top of the "no power" package I originally purchased, I added the $29 rush service from the website (since I need it fixed before an upcoming trip), and I had my camera back and working literally within a week. I honestly can't say one bad things about these guys. I really appreciate good service and genuine honesty and kindness, and the person who helped me went above and beyond (spent at least 30 minutes on the phone explaining things to me and answered every one of my emails within the day).<br />It's extremely unfortunate that their reputation has been tarnished by some douche bags, which is why I was so adamant in writing a real review and providing photographic proof.<br /><br />As you can see, I'm a REAL person with a REAL, messy room, with a REAL thyroid problem, with a REAL love/hate relationship with the KC Chiefs, and finally, a REAL (fixed) camera:<br /><br />[ <a rel="nofollow" href="http://oi55.tinypic.com/16ba4iu.jpg" target="_blank">http://oi55.tinypic.com/16ba4iu.jpg</a> ] <-- reversed so you can read sign<br />[ <a rel="nofollow" href="http://oi53.tinypic.com/2n6zxo7.jpg" target="_blank">http://oi53.tinypic.com/2n6zxo7.jpg</a> ] <-- working camera and C&P return packaging<br /><br />As far as the shilling accusations go, I'm not sure whether C&P is involved in any of that or not, but if they are I'm pretty sure it's just an attempt to try and combat the online slander and restore their reputation. Also, when I received my camera back, they included a sheet with a list of websites; they give their customers the option to extend their warranty to a year if they go online and write a few reviews. So I'm sure a lot of it is simply people wanting their warranty, so they sign up to those sites, write a review, and never return... which would seem like shilling to someone unaware of this procedure.<br />Regardless, I'm not sure if they're involved in anything further or not, nor do I care. What I DO know is that pretty much all of the negative accusations are definitely untrue, and that these guys did an exceptional job in restoring my camera back to normal.<br /><br /><br />I know when I first stumbled across that thread with all of the negative posts, I was ridiculously confused. I didn't know who was a real person, who was working for a competitor, who was working for the company, if any at all; it was a serious mindfuck. So I'm writing this review to give peace of mind to all potential customers or people worried about whether or not they just lost their camera and money -- Don't worry. Not only is this a real company, but they did a great job, they were very kind, and as far as I know, very honest. I would definitely do business with them again.<br /><br />I'm going to post this as many places as I can.</p>

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