lom_t

<p>Yeah, it seems pretty hopeless. Thank you to everyone who tried to mess with it a bit. The black and white came out pretty good, but that was a big thing for her, she wanted them in color. I've tried editing them from scratch at least a dozen times. I just can't get it to look good. I can eliminate the red line but the grain is just awful.</p>

<p>"get her off my back" was perhaps the wrong choice of words. I do want to make this right. I feel bad that this learning experience happened at the expense of her wedding photos.</p>

<p>While some of the replies stung I know they are all honest and true, and I thank everyone who took the time to offer their opinions and suggestions. Everyone has been very helpful.</p>

<p>I am not "just someone who has a camera" and thinks, "Oh, I can be a photographer too!" I have always loved photography, I have been shooting natural-light weddings and portrait sessions for four years. I have never had an unhappy client, until now. It is true that I have very little experience shooting in low-light settings, and was admittedly [and obviously] not prepared to take on this type of work. </p>

<p>Thank you everyone, for your responses. I have to first say that I am truly embarrassed about this situation. We were and are new to weddings and have never produced such poor work as these, so don't be surprised if you hear some ignorance from my side.<br>

Josh, yes November 2009. The photos we originally gave them were not all that great. We offered to provide re-edited photos but they were more interested in just receiving the originals. I will look into uploading an image somewhere that other photographers on the site can look at.<br>

Nadine, gosh, it was so long ago I don't even remember if I was using flash the entire time or not. I suppose not.<br>

I am going to guess she received about 150 to 200 decent images in "getting ready" photos and reception photos.<br>

The entire wedding was for $600. I will try to find the contract here pretty soon.<br>

I was thinking a $300 refund sounded reasonable. The thing is my husband lost his job back in April and we are tight on - no, desperate for - cash. We are currently living under the poverty line and cannot afford a refund at this moment. He is in the process of applying for a job now but it may not happen for a couple months, or at all. So, I have no idea how I should handle the situation. </p>

<p>I am so happy to have found this website. I'm hoping some more experienced photographers can help me out with this issue.<br>

I shot a wedding back in November 2010, during which my camera had sensor problems, and ALL of the ceremony shots turned out grainy and had a tiny red line through each image. She was unhappy with the way they were edited, and her mother requested the originals which we gave them. She still had many photos that turned out fine. I am including one image as an example of how her ceremony images turned out.<br>

Blurry [because of the reduced grain], yet still grainy, and poorly lit. Some were better, some were ah... worse. Now, her other pictures turned out okay. Some, in fact, we really great.<br>

They were promised at least 30 images an hour, and we shot for seven hours. They received a total of 562 edited images, and all of the unedited images [i think there were about 900 unedited]. It was a technical error that we didn't even realize had happened until we were in the editing process. The bride now wants a refund, and this is where the trouble comes in: my husband and I own this business together, and I am open to giving her a refund [mainly to get her off my back], but he is dead-set against it. <br>

We are new to the biz and I need your advice. Should we offer her a refund? 100%? 50%? Has anything like this EVER happened to anyone else in the business? [Please say yes.] In what cases has anyone had to offer a refund before?</p>