syo_wu

 

 

<p >Thank you so much for every professional Nikon User's advise and support!<br>

Finally my lens got fix and been treat well from service manager. Now I can enjoy my lens again as before.<br>

without everyone's support, I won't have the lens fix, thanks.<br>

If you happen in Vancouver, Richmond, Canada... remember never find the person call Jodine at Nikon Richmond service, extremely bad customer service!</p>

<p >Once again, Thanks for every professional Nikon User! ^^</p>

 

 

<p>Dear Jose Angel:<br>

Thank you so much for your smart analysis, I couldn't agree with you more.<br>

like you said, some Nikon dealers know nothing about technical issues.<br>

and yes, I always put the hood on when I used and in the bag (hood reverse though)<br>

I think I have to be more careful to use this lens.<br>

I will keep trying to contact another Nikon repair center, and hoping it will be solved soon.<br>

=====================================================================<br>

Dear Elliot:<br>

thank you so much for your suggestion.<br>

I will send it to NY if there really no other ways by the end.</p>

<p>Dear all of professional Nikon Users:<br /> Thank you so much for the reply.<br /> I contacted other Nikon center in Toronto.<br /> <br /> This is the reply from them:<br /> <br /> [Response (J.L.) 03/02/2010 09:07 AM<br /> Dear Syo,<br /> Thank you for your e-mail. However it's best to consult a live service advisor at our Richmond service centre. Unfortunately your video gives us very little indication about the problem. Hence we are unable to resolve your issue via e-mail communication.<br /> Thank you for contacting Nikon Technical Support.<br /> Nikon Online Technical Support]<br /> <br /> I wondering why everyone could notice the problems from 720P video but not Nikon? did they really watch the video then reply or just trying to play dumb?<br /> the worst thing is that Nikon Canada disable my account right after they reply my Email, I can't do followup anymore for another online questions (I can't sign in, and can't do "forget password" function from the Nikon Canada site using same Email)<br /> <br /> I really hope someone who has friends or connection in Nikon Service center (worldwide) could help me to show them the video. for the "Second Opinion"<br /> <br /> I will also go ahead contact Nikon Japan head office (CEO side) per Jose Perez suggestion to have them look at the video too and notice this issue.<br /> I will also go ask my dealer sign a note to Nikon Service per Keith suggestion.<br /> <br /> Thank you so much for everyone's advise and support, it's really helping me out.<br /> I will keep update with this post.<br /> <br /> =============================================================================<br /> Dear Jose Angel:<br /> These problems appeared one year later after I bought it from dealer.<br /> there are none of these problems in first year, everything was very smooth along the whole travel like yours now. @_@<br /> <br /> =============================================================================<br /> Dear Leo:<br /> I will keep trying this lens (which I am doing already, since I still need this lens for some of my project), and hoping both "problems" will disappear after couple of weeks for this $1899 CAN lens.<br /> I was expecting better service from Nikon, not everything have to "try out yourself and wait for the luck" with this price I spent.<br /> Best regards,<br /> Syo</p>

<p>Need every Nikon User's help to judge this zoom ring problem:<br /> <br /> my lens which bought in Canada about year ago started to have some grinding sound and stiff point.<br /> Reference video:<br /> <a href=" target="_blank"> <br /> <br /> however, it's been refused to fix by Nikon Richmond, Canada who named Jodine, and told me this is normal and is within Nikon standard.<br /> <br /> I bring back the place where I bought the lens, they open several new copy of this lens.. none of lens have this sound and stiff point.<br /> <br /> Is it consider normal? I really need everyone's help, support and advise!<br /> <br /> Please help and keep the Nikon High standard service.<br /> <br /> Best regards,<br /> <br /> Syo</p>