gudrun_thielemann

October 12, 2009

I think it is fair to add the response to a second email I wrote to Nikon support USA as a reply to their first answer. I asked them for please reading again my thread in order to help upcoming future questions regarding that issue.

This is the answer from Nikon:

"...HI

Thanks for your update. In many cases some (or most) functions of scanners work in later operating systems but we cannot guarantee their operation. -David..."

In the end I think at least he read it. Now lets hope that Nikon one day will see they have to solve the problem.

October 12, 2009

Yes we Scan! with NikonScan 4.0.2 and iMac with Leopard 10.5.8

Hello everyone,

yesterday, after a very long story of all wellknown issues with NikonScan and my iMac (2.8 GHz Intel Core Duo, bought in early 2008), I wrote an email to the Nikon Support in USA (well, I live in Sweden, but I didn't assume this would be of any matter, and Nikon USA is the headquarter for support, I think).

NOT because I wanted help (as all of you know, they can't help) but I wanted to let them know what I found out about how it is possible to run their software on an iMac Leopard, though they are unwilling to update it. It was an offer for a solution, and they should be interested in ideas to make it run, shouldn't they? Their response was ... -

First, I'd like to share with you what I wrote, I hope it can help all who are hassling with the same problem:

Hello Nikon support team,

</blockquote>

I'm a professional photographer still using film for all of my work (yes, this is possible, and I'm not the only one :).

</blockquote>

After a few months of trouble and anger I finally found out how to use my Scanner LS9000 ED together with my preferred Nikon scan software your company is not willing to update. Maybe my experiences are helpful for all the other users who don't want to either invest in the overprized Siverfast software or to get nuts with vuescan (which are the only alternatives to NikonScan but don't deliver the same smooth workflow and image results like your software).

</blockquote>

<ol>

<li>- Make a clean reinstallation of 10.5. and use the retail version, NOT the CD software which came with the computer.</li>

<li>- Update to the latest version of 10.5.8</li>

<li>- Install Photoshop CS2 or, if you use CS3 or CS4, run the programm with Rosetta.</li>

<li>- Install Nikon Scan 4.0.0 by downloading it from the nikonusa support site.</li>

<li>- Immediately update to 4.0.2.</li>

<li>- Use Nikon Scan ONLY as Photoshop Plug-in, NOT as a stand alone program.</li>

<li>- Every time your scanning session is completed, turn off your scanner and immediately delete all .plist and setting memory data in the user/library/preferences section. (These data files are the crucial point next time when you boot your computer. They can cause mouse freeze and/or boot hang or problems with the firewire supply.)</li>

</ol>

BUT, adressed to the Nikon management who decided NOT to update the software, I would like to make a note:

there are a lot of people out there who really like your products, but say that they will refuse in future to buy anything else from Nikon because of the lack of support. An increasing number of Fine Art Photographers are remaining or even coming back to analogue picture taking (through medium format and large format film), a good scanning workflow is vital for all of them. With any such disrespect of customers needs you are loosing clients and a big part of your good reputation.

Good luck to all collegues with scanning!

Best regards,

Gudrun Thielemann, photographer, Sweden

</blockquote>

And this is Nikons answer:

<tbody>

<tr>

<td bgcolor="#C6D3BA"> Response (David D.)</td>

</tr>

</tbody>

</table>

<tbody>

<tr>

<td colspan="2">Thank you for submitting a question to this Nikon Inc. (USA) web site. Unfortunately we currently do not offer support to your country through this web site. Please contact the Nikon organization in your region. For local contact information please see: <a href="http://www.nikon-image.com/eng/Network/index.html" target="_blank">http://www.nikon-image.com/eng/Network/index.html</a></td>

</tr>

</tbody>

</table>

</blockquote>

Thanks for using Nikon products!

Nikon Inc. (USA) Support / Service <a href="http://support.nikontech.com/">http://support.nikontech.com</a>

</blockquote>

Again, Nikon has proved that they are absolutely NOT interested in their customers issues. I'm quite sure, they even didn't read it!!

Dispite the promises the president of the Company, Mr. Michio Kariya, announces in his adress:

<a href="http://www.nikon.com/about/info/greeting/index.htm ">http://www.nikon.com/about/info/greeting/index.htm</a>

In the more than 90 years since our Company’s founding, Nikon has accumulated countless invaluable assets, all of which are embodied in our corporate philosophy of Trustworthiness and Creativity. We’ve undergone a constant process of innovation, developing the tools that enable us to provide customers with products of the highest precision and quality. And we continue to ask ourselves “What do people really want?” in order to gain the trust of customers throughout the world. These efforts to advance our philosophy will never change, regardless of the severity of the conditions we face.

</blockquote>

I'm now an angry Nikon customer.

.

Here I'd like to provide another helpful link:

<a href="http://www.markwilson.co.uk/blog/2009/03/using-the-nikon-scan-402-plugin-with-adobe-photoshop-cs3-on-an-intel-mac-running-os-x-105.htm">http://www.markwilson.co.uk/blog/2009/03/using-the-nikon-scan-402-plugin-with-adobe-photoshop-cs3-on-an-intel-mac-running-os-x-105.htm</a>

.

Good luck!

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Nikon Scan 4 and Mac OSX 10.5 Leopard . . . Any Issues?

Nikon Scan 4 and Mac OSX 10.5 Leopard . . . Any Issues?

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