<p>For service:<br>
Contact Epson Professional Imaging. U.S. phone number is 562-276-1305. They will tell you where an Epson certified repair center is located near you.</p>
<p>When you get the location, call and confirm that they are available, what they will charge, how close to you they are, and if you need to ship the printer, what service they recommend (probably Fed Ex.) I say this because I have found Epson Support to be less reliable every year.</p>
<p>Finally, if you ship it, read your owners manual to learn how to lock the carriage prior to shipping.</p>
<p>Once I made contact with the repair guy, everything went smoothly. He told me that he has repaired over a thousand of these with the same problem. It is a simple fix . . . pull out bad module, put new module in, done!</p>
<p>Wishing you the best! D </p>