graneenie

Thank You. I will check to make sure it is closed this time!

I was told my account would be closed and all my pictures removed last year, so if it had been done I would have no account for you to automatically charge! The last four numbers of my card are 2042, and our bank account was charged today, Feb. 22, 2019.

Last year around this time of year, my bank account was charged for for an annual membership without any prior notification. I complained because I no longer use the site. The charges were eventually reversed and supposedly my membership was cancelled. Today my bank account again has been charged $29.95 for a membership that was supposedly cancelled last year and which membership has not been used for over a year. What can I do to remove my bank information from your records and get this charge reversed again by photo.net for the second year in a row?

When my bank account was charged $29.95 on the 23rd it was listed as photo.net, 228 Dexter Ave N, Seattle, WA 98109. Searching google yields Creative Live Studio at that address. Does anyone know what the association between photo.net and Creative Live Studio is, if any? It appears that Creative Live Studio is involved in photography. I am totally perplexed. Contact button just brings up a blank page; being charged for another year yet am not recognized as a premium customer; ownership of photo.net seems to be totally hidden. Added later: I called my daughter and had her click on "contact" on the forums page, and a contact page came up for her, so she wrote the contact message for me and sent if from her computer. Obviously there is something wrong that keeps some of the photo.net site from universally working as it should. Thank everyone for the help, including those with less than kind remarks.

What I have concluded is that (1) I can't get to the "Auto Renew Subscription" because photo.net doesn't think I am a premium member even though I have been so for many years, and even though they just charged me for another year; (2) There is no way to directly contact a photo.net administrator because the contact button does not work, at least for someone who is a premium member, but who they don't think was/is/maybe is/maybe isn't a premium member, in spite of taking my money for premium service. (3) Probably the only way to resolve this is to get my bank to charge back the yearly fee just deducted from my account. Does anyone know if photo.net even has a phone or street address? They seem to now be a mystery organization which has perhaps evaporated into the Twilight Zone, Does anyone know the name of the firm that owns photo.net?

First of all I have tried this three times; one running on a machine with Ubuntu using Firefox; once on a Windows10 Machine using Firefox, and once on a Windows10 machine using Internet Explorer. I first logged in and hovered over my avitar at the right end of top grey bar just to the left of the orange "upload" button. I get a drop down menu where the fourth item down is "My Account" . I clicked on my account next to the gearwheel, and on the My account page, there is the setup you describe, except immediately below the "Photo Background color" is "Your Info" followed by a good deal of information about me such as my user name, email address, contact info, etc, but nowhere is there the "Auto Renew Subscription" to which you refer, not even going to the end of the page. At the top of this settings page is an orange button which has a key symbol, and the words "Upgrade to Premium". I already have a premium account and this is what I was just charged for the renewal of. I am wondering why they have this button unless they think I don't already have a premium account. Is this upgrade button on your page that has the "Auto Renew Subscription" choices? By the way, my husband and I grew up in Metairie, meeting in 9th grade at Metairie Jr. High, and attended East Jefferson High, Class of 1962, and lived in Metairie until 1977 when we moved into New Orleans. We are now in Missouri.

I followed your instructions precisely. I clicked on my account and was taken to a page that had most of my information, such as my name, email address, and other information, but nowhere on that page was any reference to "Auto Subscription Renewals" "Auto-Renewal: or "No Renewals" or any information about debit or credit cards. I tried using both Firefox web browser and Internet Explorer, and got the same results.. Can you tell me if you have recently done this, and exactly where on the account page you see the Auto Subscription Information. One strange thing is that on my account page they have a button to select premium membership, but I have premium membership which is what I am being charged a renewal fee for. I am hesitant to click on that button to see if there Is more information there because I don't want to continue with my premium account since I rarely use it anymore.

I was automatically charged for a renewal without notification, and CHARGED WITHOUT AUTHORIZATION. I want my debit card deleted from your account, and I want the unauthorized charge reversed. I also want my membership in Photo.net cancelled. I could find no link on the site to my membership and financial info. I also need to know the time period this charge covers. Jeanne Hauschild