I never bought directly from Rollei in Germany - but have bought a 6008i, accessories and lenses from Robert White in England (also some accessories from B&H) - with never a problem. Everything was packed correctly, all plugs, attachments, lens cover, whatever on the item I bought.
Perhaps these 2 dealers do an incoming inspection so the final customers never see the problems you did. In any case, my experience has been nothing but very good.
Rollei 6008i Final Inspection
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I never bought directly from Rollei in Germany - but have bought a 6008i, accessories and lenses from Robert White in England (also some accessories from B&H) - with never a problem. Everything was packed correctly, all plugs, attachments, lens cover, whatever on the item I bought.
Perhaps these 2 dealers do an incoming inspection so the final customers never see the problems you did. In any case, my experience has been nothing but very good.