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jenacolson

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Posts posted by jenacolson

  1. One thing that we've found helps our sales is to up our prices but then offer a "photo credit" as a part of the package. The credit limit increases with the larger packages. The client essentially gets $250 (or whatever the package dictates) to spend on photos from their wedding. More often than not, they'll end up spending quite a bit more than the credit since it adds up fast. Also, this increases the chances that they'll buy prints in addition to the album--would they not have had the credit, they wouldn't have bought prints...and then they buy more than their credit. This way, they feel that they're getting a deal, we increase our chances of selling more prints, everyone goes away happy.
  2. Hi Simon,

     

    My answer is three fold. First, I make sure to give clients a chance to tell me the important shots that they want *before* the wedding when we give them a questionnaire about their day. That way, if they don't list the shot, we can't be held accountable. Second, we make it clear and write directly in our contract that we can't guarantee any images given that it's an uncontrolled day. Third, if a couple expresses disappointment after getting their photos, I ask them them which specific shots they wanted to see. If I have some shots that are similar to what they're looking for (close up of mom, for example) but I am not thrilled with it, I'll still send it to them. This happened with one of our most recent clients and they ended up buying several prints of a shot that I had initially left out. Just goes to show that you can't account for someone's preference. Often emotional impact is more important to a client than technical perfection.

     

    Jena

  3. Hi everyone,

     

    I have an e-session coming up at the end of October and I'm looking for a nice

    outdoor location somewhere between Madison and Milwaukee (they live in

    Milwaukee, I'm in Madison, we're meeting half-way). I know lots of places near

    Madison and lots of places near Milwaukee, but not much in-between (like near

    Johnson Creek). Any ideas?

     

    Thanks in advance,

    Jena

  4. Jon, I think this really depends on your location. We're in Madison, Wisconsin and we pay second shooters $15-20 an hour depending on their experience plus their time for travel at half that rate. This is pretty standard around here...but it's probably different in NYC. It also depends how experienced they are. You might want to ask other photogs in your area what they are paying their second shooters to see if you are on par with them.
  5. Bill, yes, just sign up to see pricing. It's easiest that way. The time it takes from upload of an album to the time it's on your doorstep is about 4 weeks. You can do a rush order to get it in less than 3 weeks for an additional $40.

     

    Jena

  6. We had this happen at our session between the ceremony and the reception when the couple wanted to go into town to take pictures in an urban area. We were shooting on a side street out of the eye of the public and some guy walked up and started shooting alongside me and the videographer with his pro equipment. Just shooting our poses like it was no big deal! We just made sure that we were getting the shots we needed, didn't step out of the way for him, and worked quickly. At the time, it didn't seem worth getting "into it" with him in front of the couple since we were only there for about 3 minutes. But it sure was weird...

     

    In retrospect, I would have kindly asked him to respect the privacy of the couple and respect our contract by leaving us alone.

  7. I have a client that wants me to create a 16x20 print from her daughter's

    wedding. She doesn't want to display it behind glass--rather she wants to frame

    it "as is" to match another framed print that she has of her other daughter. I

    am planning to have it printed on Gatorboard but am wondering if I should also

    have the lab do some sort of finishing spray to protect the print from dust, UV

    rays, etc. Do any of you have any experience with finishing sprays? Any archival

    issues I should know about? Any horror stories? I can also post this in another

    forum, but this forum is my "hang out" so wanted to check here first. :) Thanks!

     

    -Jena

  8. Rose, I think your name is only "cute" if your branding is cute. That is, pay attention to your logo (if you have one), your website design, etc. If there's nothing "cute" about your branding, your name won't make people think twice. That's why yahoo and google can do so well--it's not so much about their name as it's about their brand. I'm with Anne--you're pretty darn lucky to have that name! :)

     

    -Jena

  9. Rich, something that we've found helps tremendously is doing a "what to expect on the day of the wedding" outline and questionnaire before the actual day. As a part of that, we list the typical group shots we get and how long they can expect these to take. We then ask in the questionnaire which of the typical group shots they want and if they want others we didn't mention. In the "typical" shots outline, we don't include the bride and groom with each of their attendants.

     

    We also mention that if there are certain people they want shots of, they need to assign someone to point out those people to us or they need to distinguish them from the crowd with a corsage or something similar.

     

    Doing this has prevented any after-the-fact complaints and I imagine that if we ever got any, we could (kindly) point out that we had asked them ahead of time what shots they would like.

     

    In your case, if you didn't do that, maybe you could offer to do some free portraits of the bride/groom and any of the friends they didn't get shots of? If you're reliant on referrals, doing an extra hour or two of portraits to keep a bride happy with you is probably worth it.

  10. We're contracted for 6-8 hours or full day coverage. So if B&G want us to start at 2pm, we're out at 8pm, 10pm or until they leave, depending on contract. We always give them a heads up that we're getting ready to leave and ask if they want us to stay longer for overtime or get any particular shots before we go. And they usually say no. :)
  11. Good point, Anne! I think it really depends on what the budget is in the first place. If they have a high general budget, they'll probably actually spend less of a percentage on photography than if their budget is lower--but they still want good photos. Maybe that's a no brainer but... For our wedding, as wedding photographers, we're spending about 17% of our budget on our photographer. My guess is that's pretty high compared to a lot of other couples in our price range, simply because it means so much to us.
  12. Hi Zach, I agree with Debbie that the photos are very over-photoshopped. Photoshop isn't bad in some photos, but when it's every photo for the formals, it really detracts from the images instead of enhancing them. I think your pics at the reflection pool and the couple standing in the little archway of the church have potential, but they could have been stronger by using the rule of thirds: instead of placing the couple in the center of the frame, get farther back and put them in the bottom corner of the frame to really emphasize the location.

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  13. Andre, do you have anything in your standard contract (or, specifically, the one you signed with the clients that used this hotel for their wedding) about commercial and advertising use? Our contract states that we can use the images for our own portfolio and advertising, but we can't sell the images or usage rights to anyone else. I'd be sure that you're not inadvertantly breaching any contract before doing anything... In this case, if you paid for everything yourself (printing and framing), you'd bascially be adverstising and therefore not in breach of contract (if it is, in fact, in your contract).
  14. That's good feedback for our web designer, Ian. I'll have him look into it on what might be going on for you. And yes, Shiraz, the lack of directions for scrolling through images is one of the drawbacks of using lightbox to display our images--it's just the way that they do it--but it was a slight drawback that didn't overshadow the rest of the program features we like.
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