bill_cotter

<p>I have been buying Nikon gear for many years. Now that I need something repaired I'm really regretting it.<br /> <br /> I sent a Coolscan scanner into Nikon's Melville NY office for repair and they sent me an estimate on 8/13. I immediately approved it and they charged it to my credit card.<br /> <br /> The online status form then showed it moving through their repair process. On 8/17 it showed as completed and ready to ship. Since then nothing has changed. I've called Nikon and keep getting promises that they will look into it and call me with an update but no one ever does call. Yesterday I spoke to a supervisor named Arshad who promised without a question of a doubt that it would go out overnight and that he would call me with the tracking number. Well, it didn't ship. I tried him back but the agent who answered said he was really busy and would have to get to me tomorrow.<br /> <br /> I tried their corporate number in Melville and have left voice mails but haven't heard anything at all back.<br /> <br /> Nikon may make great equipment but at this stage their customer "service" is about the worst I have experienced. They have my gear, they have charged me for the repair, but they haven't sent it back and I have no idea what is going on.<br /> <br /> I'm open to any suggestions on what to do next. In the meantime, buyer beware.<br /> <br /> Bill</p>

Based on my recent experience, avoid the Microtek i300 like the plague. I have a review and sample scans online at http://www.billcotter.com/i300

 

Hope that helps save someone else from the frustration I went through.

 

Bill