I just ordered a digital cam corder from them. Before I ordered I called customer service and asked details about what it came with. They gave me all the right answers, so after discussing it with my wife we decided to go ahead and order. Well, for convinience, I ordered on line at their web site. I was contacted by "Drew" in customer service, who, after much discussion, called me a fool for thinking that this camera came in English, that what I was getting was grey market and everthing would be in Japanese! The box would be empty except for the camera, so if I wanted it to work I would have to buy EVERYTHING!!! from them! Or, I could pay an extra $100 for the USA version. Well, I told him that I would have to think about it. Then, I called the sales department and asked about the camera, recording the conversation. I was told that it WOULD be in English, the box would have the usual starter kit (battery, cables, ect.) and that of course it was all in English. I then told him what the customer service rep said. He sounded truly shocked and upset by what he heard. He transferred me to a different Customer service rep. who transferred me back to the one who called me a fool. My "buddy" Drew continued to call me a fool, told me that whoever said differently was a liar, and I canceled my order. Just to be sure, I made sure that he knew I was Recording the conversation got him to then reiterate the fact that I wouldn't be charged knowing that I was recording.
DON'T DEAL WITH THEM!!! They are All Liar's, Cheaters, Shady dealers, and Rude to you!!
anyone any experience of digitalliquidators.com?
in Accessories
Posted
I just ordered a digital cam corder from them. Before I ordered I called customer service and asked details about what it came with. They gave me all the right answers, so after discussing it with my wife we decided to go ahead and order. Well, for convinience, I ordered on line at their web site. I was contacted by "Drew" in customer service, who, after much discussion, called me a fool for thinking that this camera came in English, that what I was getting was grey market and everthing would be in Japanese! The box would be empty except for the camera, so if I wanted it to work I would have to buy EVERYTHING!!! from them! Or, I could pay an extra $100 for the USA version. Well, I told him that I would have to think about it. Then, I called the sales department and asked about the camera, recording the conversation. I was told that it WOULD be in English, the box would have the usual starter kit (battery, cables, ect.) and that of course it was all in English. I then told him what the customer service rep said. He sounded truly shocked and upset by what he heard. He transferred me to a different Customer service rep. who transferred me back to the one who called me a fool. My "buddy" Drew continued to call me a fool, told me that whoever said differently was a liar, and I canceled my order. Just to be sure, I made sure that he knew I was Recording the conversation got him to then reiterate the fact that I wouldn't be charged knowing that I was recording.
DON'T DEAL WITH THEM!!! They are All Liar's, Cheaters, Shady dealers, and Rude to you!!