john_w.

Regency are CROOKS!!!!! Copy and paste the following link!!

Scrool down to Regency"

http://www.photo.net/neighbor/one-subcategory?id=2

The following is my story.

I called Regency to order a Canon lens (28-105mm USM). I was quoted

$184.99 for grey and $229.99 for

the USA version. I requested the USA lens. I was charged 5% for

shipping (a bit high) but no biggie. When I

received the lens, no USA warrantee card was included. I had been

charged for the USA lens but was shipped

the grey lens. I contacted the sales person via phone and was told

I received the USA lens. I contacted Canon

USA and they confirmed it was a grey lens. I then called Regency

customer service and got jerked around

pretty good. I finally got in touch with a manager in the customer

service, and had a good knock down drag out

fight. He told me to ship the lens back (at my expense) and would

not be reimbursed the shipping charges either

way. When I contacted Canon USA, they assured me with a grey

market Canon product, they would repair it

with only a sales receipt (FYI Nikon won't). I was happy to keep

the grey lens know knowing this. I simply

told the manager at Regency, "OK I will contact my C.C. company

and stop payment (DON'T EVER EVER

USE A DEBIT CARD!!!). He now had realized I was in the drivers

seat. He stated he would issue a refund of

$45.00. I then told him it's $47.25 (5% shipping)! He agreed and

sure enough I received the refund. I have

been in the Automobile business for most of my life and know all

too well about bait and switch. I don't get

intimidated!! If a meek mild mannered had this experience, it may

have turned out much differently.