Warranty service for Canon- how, oh how long will it be?

[emwalker]

My 20D is naughty. Stubborn. Giving me attitude which I can't

abide. Magnesium alloy, I oughta slap it like a redheaded

stepchild. Flash wont deploy unless I manipulate it manually.

Locks up occasionally, usually at a pivotal moment in my shooting.

And despite my threats and admonishment, it just refuses to give me

acceptable cleanliness at high ISOs. The noise is not so bad, but

the noise pattern is just sassy. I think it's a rebel disguised as

a 20D. It's grounded. I'm sending it to the Canon boot camp for

some behaviour modification.

 

So, my question- I'm under warranty and no where near a certified

Canon center. I'm going to have to surgically detatch it from my

hand, pop its little lens off, stuff it in a dark and cramped box,

and misty-eyed, send it away for... how long? Anyone have any

experience with Canon's warranty service? I'm gonna miss the little

fella, frustrating as it is. And I'm gonna have to buy film. How

long will it take? Will I ever se my poor 20D again?

 

Signed,

 

A concerned parent

[pete w]

E. From reading forums over the years it seems to range from one week to several and I

believe it depends on where you send it and how busy they are at that time.

 

One word of advise is to write a kind,positive letter which explains you need it back asap

and it would be very appreciated. This always goes along way.

 

Take Care, Pete

[bill_fouche]

About 10 months ago, I sent my XT to the Californi service center from my home in Dallas. It (and a lens) was back in a tad over two weeks with the front-focusing problem fixed.

[emwalker]

OK, I feel a little more confident now. I guess I'm going to have to do it soon. Thanks guys!

 

-e-

[john_stark]

9 weeks to get my 1D back in October. And they sent it back with a fingerprints on the mirrior and dirt on the IR Filter. I called and complained about the shape it was in when I got it back and they said "send it back we'll clean it". Instead it went to the dealer who cleaned it and billed Canon.... total time without camera 11 weeks!

 

JS