HP 7960 color management after XP SP2

[john y.k. lee]

Please help me!

 

I have been printing for one year using Adobe Photoshop 7 and

HP7960. I downloaded the updated driver and have made beautiful

prints to match my screen. The color has been good and the b/w has

been great.

 

Recently, I cannot get the colors to match at all. The most recent

change I made to the computer is to download and install Windows XP

service pack 2. Has anybody else seen this problem.

 

I have played with all the options - ICM management on/off, Adobe

RGB. This is driving me nuts. I just want my plain system back.

[beauh44]

Hi John, This is only a wild guess, but I suppose the service pack might have overwritten your old monitor profile. (Although I don't see why it would do that) Do the colors look any different on screen? Anyhoo, if you'll right-click the desktop, then select properties>settings>advanced>color management you should see the profile your monitor is using. I'm not sure how an XP update could affect your printer as much as the updated driver from HP might. Good luck!

[john y.k. lee]

I finally got a back from HP India support.

 

Here it is:

 

With reference to your e-mail regarding XP service pack 2.

 

First of all, I sincerely apologize for delayed response.

 

Yes you are absolutely right; there are some issues with the service pack 2. The

Printer software has compatibility issue with SP2.

 

So kindly remove the SP2 and install SP1 to resolve the issue, follow these

steps: