Negative Scanning - Epson RX500

[kelcihedrick]

*cross-posted in Film & Processing and Camera Equipment*

After scouring the Epson Help & Support site and running multiple

Google searches, I find myself turning once again to my photo.net

peers.

 

I purchased an Epson RX500 printer/scanner combo last winter in

order to scan and print my photos. A major perk for this choice was

that it had a negative/slide scanner attachment.

 

I went to use the negative scanning function for the first time

tonight, but for some reason the "Film" option is disabled under

the "document type" category. I downloaded every new driver for the

product on the Epson site, to no avail. Configuration doesn't help

either.

 

I'm writing in hopes that someone else might have had a similar

problem with this, or any other, flatbed/negative scanner combo. If

you have any possible solution for this, please let me know as soon

as possible.

 

Thanks once again!

[wyverndude]

The Epson folks tend to be very helpful, you might want to call them directly:

<P>

<a href="http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Contact&oid=26321&prodoid=37472317&category=Products">Epson Tech Support</a>

[steven_clark]

1. Which mode of the driver are you using? Film scanning will only be available under the Home or Professional modes.

 

2. During set up did you connect the cable from the lid to the back of the scanner? If not then that should be enough to disable film scanning quite handily. Actually you should probably unplug and re-plug this even if it is connected just in case.

[kelcihedrick]

LOL, I feel like a moron. Unplugging and replugging the cord from the lid to the scanner worked perfectly; maybe it just didn't register the first time. Thanks a ton!