Bad experience with Domke FX-3

[philip_hartlieb]

I purchsed this bag from B and H through Tiffen (who is the

manufacturer). I used the bag for month and in that time it was on

my couch, onto my back, on my desk at work and back again. That is

too say, far from extreme use. It then developed a tear in the

nylon shell at the bottom. As this occurred in one month I felt

that they might send me a new bag as i send the other off so i can

continue shooting. (this was the only bag big enough to hold by

rig). They refused. They won't make a move until i send the bag and

play the waiting game. I felt that this was unreasonable in light

of the tear inside of 30 days. I advise against this bag unless you

enjoy downtime. Needless to say I had the Tailor sew it up for 8

bucks. Regardless, Im pissed.

[Jerry_]

Next time get the 'canvas' bag. Less problems.

 

 

 

 

Unless you have a 'written' offer at the time of purchase, B&H Photo-Video did what was considered a good business practice: you send in the bag, they send you a replacement or forward the bag to Tiffen for adjustment.

 

 

 

Nothing wrong or strange......

[Spearhead]

I wouldn't send you a replacement prior to a return.

 

It's weird, people seem to expect that businesses use practices that will end their business. It would be so easy to abuse this, why would they do it?

[philip_hartlieb]

A defective tear inside of a month on a 90 dollar product will end their business quicker than sending me a new bag. B and H was great. I'm dealing directly with Tiffen at this point. Not B and H.

 

In any case, I accept their policy. The point of the post is that if you want to avoid this sort of thing avoid this bag. That's it.

[awahlster]

NOBODY will warrenty anything until you send them the damaged item back! Where are you from? Was the tear at a seam? or was it in the middle of the fabric? Was it casued by fatigue or part of your kit rubbing on it?

 

And advising against a bag because you had something happen to yours is some what childish don't you think. After all we know no one but you has been able to determine why it got the tear.

[philip_hartlieb]

Mark, IF YOU READ MY SECOND POST I SAID I ACCEPT THE POLICY. This is a forum where INDIVIDUALS POST SINGULAR STORIES THAT'S IMPLICIT.

 

I stated

1. time uf use

2. type uf use

 

The tear was at a seam.

 

Take away what you will. I not going to take a poll of other FX-3 users before posting. That's the point. This gets rolled into the archive with all the other stories.

[philip_hartlieb]

To be fair... in all other respects the bag is indeed pretty damn good....big and padded and incognito so far as other camera bags go...but im still a little bitter

[awahlster]

Phil I wrote and posted my respose before anyone else did certinly before you made your second post. Why and how it hung up in the works I don't know but I stand by what I said