I had a post on here a while ago with some of the situation I am about to describe posted but had it closed down as it was running off point and I had made some judgment errors in my initial post. Some of you may recall it. Anyway, I am still dealing with this same Bride and I do need advice. I will try to leave emotional aspects out of it all but after months of emails, I cannot guarantee that I won’t express my frustration. A bride booked with me a large package at a discounted price. Throughout the year, my costs change and in effect, gave her a larger package and a better deal. Never was she asked to pay any increase in fee as the contract will be held up even though my albums are costing more and so is the new second shooter. Wedding came and went, bride received image gallery in a timely fashion; stated she was happy BUT…. To make many, many, many emails as short as I can, she has either insisted or demanded a) that I make changes to my packages to accommodate her wants b) reduce or waive my fees for extra’s (albums, prints, disc, my time) for each of her requests due to B&G having financial difficulties c) extend any deadlines I have given her by constantly emailing me up and until the deadline expires with questions and concerns and d) that I have agreed on something or should agree to something by making attempts to somehow decode my carefully worded emails to suit what she thinks is possible. Everything from wanting more images to retouching to amount of images in her albums to swapping out product for product. No stone was left unturned. From what I can gather, she is ideally after, in her own words, “the most bang for [my] buck”. She wants all the big stuff and cannot afford it. Instead, she’ll email me ‘options’ and ‘trade this for that’ scenarios. I finally put one final offer on the table as I have had enough dealings with her, know I need to finalize her product delivery, and want to officially go on my Mat Leave (due in very few weeks/days). The offer was in lieu of her albums (main & two parent), she could have the High-Res disk at her budgeted cost (vs the full amount), and the prints included in her package in turn fulfilling the contract. The disc was truly a main goal of hers as was her albums but she couldn’t settle on album image selections, upgrades, downgrades, etc, etc. This way she could have all images, at her cost. I was very willing at this point to take the loss I have incurred and will further incur to end all of the debate between her and I, reduce the cost of the disc and wish her a Merry Christmas. The latest debacle is she now thinks she is getting Copyright because I told her a Print Release form would accompany the disc. (just to note, Canadian Copyright Law is different than the US but there are similarities). After I emailed explaining what her limited license will grant her, what she can and cannot do, I discovered that she had posted on her FB an image from her wedding, by my second shooter, taken from her blog, with the watermark cropped off. This is the second time she has cropped off a watermark even though she has been given Web-sized images to be used and all the reasons why in the copyright that accompanies the Web-sized image disc. The first time was in her Wedding Slideshow. She used an image I took during their e-session. I overlooked it the first time (as I never predicted the outcome I am in now) but now I am just ticked. My thin piece of thread broke. Here’s my frustration. I feel completely disrespected as her photographer as she hasn’t shown an ounce of appreciation for the time I have given her, the courtesy I have shown her, or the work I have done over and above for her(constantly in my mind thinking “Okay, now she should be happy”). With her last email she worded and emphasized many things in CAPS lock in an attempt to paraphrase this new deal and her newly acquired ‘Copyright’ rights in what I felt was almost an attempt to make sure ‘I’ understood what I was agreeing too. Then I discovered the photo with a cropped watermark. She is a woman who is use to getting what she wants. And here I am, offering a High-Res disc at a discount she asked for when I really want to say, “No. You violated the rules. No more deal.” "If I give you a disc, I’m almost guaranteed you’ll break them again." But then I’m stuck with dealing with her album design again, and the problems I initially had with all of that and dealing with her again next year when I come off of Mat Leave. I just want to say “Enough.” Can I ideally remove the offer on the table as she has violated Copyright already, stick to the original albums, design them without her input, send them to her and say, WYSIWYG? Or keep the deal, mention the watermark issue, hand her the disc and be done with it? ~sigh~ Honestly, my primary goal right now is to end this the best & most professional way and go and have my baby and Christmas with my kids. Sorry. I knew this would get long. But when can you tell a Bride, 'Enough!"?