I have used Shutterfly for many years, mostly to order prints from digital files. In the past, with regular prints, they almost always shipped within one or two business days of the order. I made my last order Sunday, July 8; as of this afternoon, Friday, July 13, the order has not shipped, and their system shows an estimated arrival of the 21st to the 26th, which means that even allowing four mail days (recently actual deliver has usually taken three mail days), they don't even expect to ship until at least Tuesday, July 17, i.e., nine days (seven business days) after I ordered. To me this is completely unacceptable. Anybody have any information on what's going on? (From past experience, I find their customer service often not too well informed--it seems like they use some simple troubleshooting flowchart and more-or-less scripted responses--and therefore not worth asking, but I haven't had many major issues.) For what it's worth, I chose the standard shipping, which is about $2.75, instead of their expedited (but still U.S. Mail) shipping, which is $6.99--but this is what I've almost always done. And the prints are nothing oddball--just a couple of dozen 8x10's and 4x6's on regular glossy paper. Thanks.