Moderator’s Note:The opening post has a major error of fact. The issue described by the author is not with a Photographer but with a Wedding Planner. This was corrected by the OP in her post - Feb 16, 2015; 12:51 p.m. Readers should read ‘Wedding Planner’ as the person with whom she has issue. The heading has been changed to reflect the correct nature of the discussion. Hello, I got married 2 years ago and the photographer already gave me the wedding pictures in print. We also are supposed to get a digital wedding album, and some large framed pictures. She told me when she gave us the wedding pictures to look through them all and choose and seperate the ones we want for the digital album and give them to her. My husband and I took a long time to finally do this (like a year). We gave her the photos in Sept. of last year and she told my husband the album would be ready in a month. I contacted her after more than a month and she said they where not ready because the pictures had gone to archive and she would contact me when the album was ready. It has now been almost 5 months since I handed her the photos and she had not contacted me so I sent her a text last week and she replied "who is this?" I told her our names and then she did not respond. I asked if I had the right number and she did not respond. My husband called her and left her a voicemail (he said it is still her # because in the voicemail greeting, it says her name). She then sent me a text saying she would call me as soon as she became available. She did not call me. My husband called her and texted her yesterday and no response. I texted her today and no response. I am not sure what to do know. In the contract it does not say that she would give us everything in a certain time frame or by a certain date. I am planning to drive to her store on Thursday and hopefully she will be there. Can I have her sign a paper where I write that she will have our stuff ready by a certain date? I know its part our fault because we took so long, but we are her customer and we paid her in full. We also hired her for video and she owes us 2 DVDs of our wedding. She owed us one, but she said she could not find the original one so she asked us to give one back to her so she could make the other DVD copy. We gave her the DVD months ago and she has not told us anything about that either. I do not want to be rude to her because I want my stuff but this is very frustrating and I am worried. I know she has time to contact me because I checked her Facebook, which is not private, and she posts things on there daily and more than one time throught the day. Please give me advice.