This weekend the owner of watchdog site stopstealingphotos.com announced she was closing her Facebook fan page due to two primary problems: Persistent abuse by a couple of trolls, including threats of extortion (of the "Stop doing this or we'll ruin your business" variety), and bombing consumer report sites with false criticism. Facebook's failure to properly support business professionals. The specifics leading up to this decision are too lengthy and complex to adequately summarize here (it's really ugly stuff), so I'd suggest reading the announcement on her website: "Why I Shut Down the Facebook Fan Page". Her website and Tumblr will continue. Long story short, if you're going to take an aggressive advocacy position, be prepared for some blowback, including very personal retaliatory attacks by toxic people who don't like being called out on their B.S. The more righteous your cause, the more likely you are to be attacked. Remember, trolls and jackasses actually thrive on bile and venom. It tans their hides, thickens their skulls, and makes them impervious to age and logic. And if you're a working pro depending on Facebook as a crucial part of your business strategy... think again. Facebook makes feeble gestures at wanting to attract more businesses to use the social media platform, but in reality provides zero professional support. Rather than first asking the accused whether there is another side to the accusations, Facebook's practice is to arbitrarily ban the accused based on user reports (spam, inappropriate content, other boilerplate and non-specific complaints). This is how trolls and extremist activists silence competitors on Facebook. It's always up to the accused to justify why they shouldn't be banned and why they should have their accounts restored. A serious social media platform would provide premium customer support to professionals, either for a direct fee or by other means of distinguishing individual users from professionals. Facebook still fails to be a serious social media platform for professionals. It's yet another example of how Facebook has failed to grasp the concept of monetizing virtual content and intellectual property in any coherent way, while Amazon manages to excel at grasping the symbiosis between physical products and virtual content. If you have a problem with Amazon, there's always an actual human being who is well informed to contact, and is particularly responsive to Prime subscribers.