Return to B&H for repairs

<p>In October, I had to return a used Sony lens I bought from B&H for repair (it didn't work on arrival.) Have contacted them 3-4 times via live-chat and e-mail, but never got any progress updates or ETA. They only told me the lens was sent to Sony for repair.</p>

<p>Anyone has a similar experience? How long did you have to wait until you have the lens back? Thanks in advance!</p>

<p>Message Henry Posner, at B&H a Photonet member.</p>

<p>Henry Posner is usually helpful. However, if Sony is actually repairing the lens, you really need to check with Sony, perhaps through B&H. There could be various possibilities, e.g. Sony repair is very busy, they could be on parts hold .... Not sure Henry can directly give you an answer.</p>

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<p>Henry Posner is usually helpful.</p>

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<p>Thank you. I can be reached via henryp[at]bhphoto.com. No messages please.<br />FWIW we do no in-house repairs. </p>

<p>Henry Posner<br /><strong>B&H Photo-Video</strong></p>