Recently I took the portraits for our local Little League. I stated at the time of the teams pictures that any reshoots were scheduled for the following Friday. I also had a parent in the crowd telling others that she would go ahead and take the pictures for everyone and to not purchase from me. No clue why, but this parent purchased a picture package from me. She as well as everyone else was aware at the time that the reshoots were scheduled for the following Friday. I also opened up the following Thursday after the reshoots for anyone from that team that still needed reshoot and anyone else that missed all the other picture days. The coach and assistant coach were both told about all these days so that the parents could be told. An email was sent out to all the parents about the reshoot days as well as the Little League posting on their Facebook page that retakes were scheduled for the days and again on the day that they were scheduled. I waited a week for anyone that would like reshoots before ordering. Now that I have ordered this parent wants a refund. I feel that I have done everything to ensure that the parents were getting images that they would love as this was my first time doing sports portraits. I went ahead and told her that her refund will be in place of her prints and available for pick up from her child's coach. My question is, for something like this, how would you handle the parent that wants a refund after all the opportunity that was given for retakes and to view the picture before it was ordered? Also for future references would placing a statement that refunds will not be given after order is placed ok, or should I just deal with refunds?