Those of you have have used RRS gear already know that its products are superb. Let me share a recent experience that adds another dimension to dealing with those folks. I recently purchased a RRS replacement clamp for my trusty Arca Swiss B-1 head and RRS inadvertenly included the wrong bolt to attach its clamp to my head. I know this sounds like anything but a compliment, but please read on. I tried mounting the clamp to my head with the wrong bolt and stripped the threads on the B-1. I emailed Joe at RRS and mentioned what happened. He replied immediately, taking responsibility and offered to reimburse me for the costs to repair the head. No ifs and or buts, no attempt to shift the responsibility to me and no questioning of the facts. Only a quick reply that he would have it taken care of. This is the kind of customer service one can only dream about. Sure the RRS products are expensive, but when you take into consideration that the gear is top of the line, lasts a lifetime and that the owner will back his product up with this kind of customer care, it is actually a bargain.