Hello, I was recently married and contracted with a photographer to provide wedding day coverage as well as an album of 40 panels. I received the images and am satisfied with them. The problem is now that the photographer will not deliver a satisfactory album. Since I must order the album within a few months or forfeit my right to purchase, I am seeking a refund of the fair album price so that I can take my business elsewhere. She is refusing to refund me the money. Several months ago, I sent her a list of the photos I wanted used, in the order I wanted them used, and some general considerations about not cropping, etc. I even sent her all the images I wanted to be used. She provided an album design that cropped many of the images, did not include all the images, and had the images out of order. I asked her to correct the problems, and she sent another layout which still had the same exact problems - photos not included, photos re-colored, photos cropped, photos out of order, etc. I asked her how we could expedite the process, and she told me to send her instructions page by page of what I wanted done. I did this. She provided a third album layout that still had the same exact problems - photos out of order, photos not arranged according to my instructions, and she even included photos I didn't even specify! (photos I had never seen before - definitely not the ones I provided.) I told her I was unhappy with this and she suggested working panel by panel. For each panel, she sent over 4-5 versions which did not comply with my layout instructions. I told her repeatedly what was incorrect or missing. Using this process over several weeks, we finally got a few panels approved. However, after she sent me yet another panel layout which did not comply with my instructions, I finally told her I was concerned with the process, because she had now sent over 130+ panels that did not comply with my layout instructions. She told me to "only respond [to her] regarding the matter at hand." I feel that I paid for a service, I have a right to comment on how it is delivered to me - I am the client. I have asked for the appropriate portion of my payment so that I can get my album elsewhere. The amount I'm seeking is less than 20% of the total price. I can't say she is making an effort when she constantly sends me album pages for review that do not comply with my instructions. (I have even had other non-designers read my instructions to ensure they weren't confusing.) I'm so unhappy with this photographer, I just want to end the relationship. (I can't imagine she's enjoying the process either.) I feel like I've given her many chances to provide a satisfactory album, and she hasn't. We still only have 10% of the album approved after several months. At this rate, I will not have an album approved in time, and will have to forfeit my opportunity to purchase one. Any advice on how to resolve the situation would be appreciated.