Panic (!) - seminar tomorrow; EOS Capture down...

I've got a 5D I'm trying to shoot with the EOS Capture Utility --- a laptop borrowed from our high school which I'm

using at a seminar tomorrow morning..... EOS CU won't open via DPP or the desktop icon.... gives an hourglass for

a second, but no active open (no dialog that looks like the 5D screen/lcd).

 

Long story short - anyone have tips on what I might be able to try to load the capture utility? Running XP...

 

Thanks in advance (panicpanicpanic).

 

-mcs

 

PS - yes, should've made sure this worked before I left home....

Last time it wouldn't work for me, I got online and downloaded the latest Canon app updates. After applying all the updates

everything was jim-dandy 'n hunky-dory.

Agree with Puppy Face, get the most recent installer and update and to a full re-install. Uninstall the version that you have now, and install the new version clean.

If updates don't help try downloading the EOS Utility folder from here: <a href="http://www.photo.net/canon-eos-digital-camera-forum/00PwhG">http://www.photo.net/canon-eos-digital-camera-forum/00PwhG</a> and run EOS Utility.

Thanks for that, Michael ---

 

Now I see it open, and it immediately closes...... Or, it opens when the camera's not plugged in, then crashes/closes.....

 

Any other/additional thoughts?

 

-mcs

Reinstall.

You may have to unistal the USB driver for the camera so it can properly reinstal. To do this you need to connect the camera, go to the control panel, go to printers and other hardware, go to cameras and scanners, right click on the 5d and slect to delete it.

Once it is deleated do a full reinstal of the eos utility, including any updates, then reconnect the camera. This SHOULD allow it to work properly.

I know that it's too late for Mike, but here was my experience...

 

Dear Mr. Lear:

 

Thank you for contacting Canon product support. We value you as a Canon

customer and appreciate the opportunity to assist you. I am sorry there

has been difficulty connecting your EOS 5D to EOS Utility.

 

Connect the camera directly to a USB port on the computer; not through a

hub. The connection may not operate correctly through a hub. If you

are using a desktop computer, please connect through a rear USB port.

 

The connection may not operate correctly if you are using other USB

devices, excluding USB mice or keyboards, at the same time. If this

occurs, disconnect the other devices from the computer and try

reconnecting the camera.

 

Many times when there is an issue connecting with Windows XP there are

some computer services that are not running. There are three services

listed that we need for you to check if they are currently running by

following these steps:

 

1. Click on Start.

 

2. Click on Control Panel.

 

3. Double click on Administrative Tools.

 

4. Double click on Services.

 

5. Locate the Windows Imaging Acquisition Service. The STATUS should be

'Started' and the STARTUP TYPE should show as 'Automatic'. If either

shows other than the above please refer to NOTE below.

 

6 Locate the SSDP Discovery Service. The STATUS should be 'Started'

and the STARTUP TYPE should show as 'Automatic'. If either shows other

than the above please refer to NOTE below.

 

7. Locate the Canon Camera Access Library 8 Service. The STATUS should

be 'Started' and the STARTUP TYPE should show as 'Automatic'. If either

shows other than the above please refer to NOTE below.

 

8. Locate the Background Intelligent Transfer Service. The STATUS

should be 'Started' and the STARTUP TYPE should show as 'Automatic'. If

either shows other than the above please refer to NOTE below.

 

NOTE:

 

(1) If the STARTUP TYPE is other than 'Automatic', please right click on

the service and click on properties. Click on the dropdown for STARTUP

TYPE and select Automatic, then click Apply and OK.

 

(2) If the status is other than 'Started', please right click on the

service name and click START or RESTART. This will start the service.

 

Once you have checked these, please try turning the camera on and try

downloading your images. If you are not able to connect to EOS Utility,

please check the Device Manager to verify if the camera or an Unknown

Device are showing up. Please follow these steps to verify this:

 

1. Connect the camera to the computer and turn the camera on to its

connection mode.

 

2. Cancel or close any windows or messages that appear.

 

3. From your desktop, right click on the My Computer icon.

 

4. Select Properties.

 

5. In the System Properties window, click on Hardware.

 

6. Click on Device Manager.

 

7. Look for the camera or an Unknown Device under Imaging Devices,

Other Devices, or Universal Serial Bus Controllers.

 

Does the camera or an Unknown Device appear, and if so, does it have a

"?" or "!" displayed with its description? If so, double-click on it to

display its properties. What is the device status and code number?

This will allow us to pinpoint this issue further.

 

We hope this information is helpful to you. Please let us know if we

can be of any further assistance with your EOS 5D.

 

Thank you for choosing Canon.

 

Sincerely,

 

Renee

Technical Support Representative

 

Followed by...

 

Dear Mr. Lear:

 

Thank you for your reply.

 

Please follow the steps below to reinstall the camera on the computer.

 

1. Connect your camera to the computer.

2. Click START then CONTROL PANEL.

3. Double-click SYSTEM.

4. Click on the HARDWARE tab at top.

5. Click on the DEVICE MANAGER button.

6. Look for the camera or an Unknown Device under Imaging Devices,

Other Devices, or Universal Serial Bus Controllers.

7. If you see the camera listed right click and select

remove/uninstall.

8. The camera will uninstall.

9. Unplug the camera from your computer and close out of all windows

that are open.

10. Reconnect the camera to the computer and turn the camera on to its

connection mode.

11. The Found New Hardware window should appear. Go through the

installation process.

 

After the camera is reinstalled does it appear with any errors in the

Device Manager?

 

Please reply to this message at your earliest convenience.

 

Sincerely,

 

Erik

Technical Support Representative