No emails delivered to my photo.net address

Discussion in 'Photo.net Site Help' started by pmj, Mar 14, 2019.

  1. pmj

    pmj

    The photo.net mail server (mail.photo.net) is not working properly. E-mails sent to my photo.net address are not delivered and mxtoolbox.com reports a time-out when running its SMTP test:

    Connecting to 67.227.191.115
    3/14/2019 1:17:09 AM Connection attempt #1 - Unable to connect after 15 seconds. [15.05 sec]


    I think the problems started on Tuesday evening or Wednesday morning. I've been using my photo.net e-mail address for ages and would really like it to start working again.

    Could you look into this and fix it? Thanks!
     
  2. pmj

    pmj

    After sending an email from my work address to my photo.net address, I received this message:

    Server at photo.net (67.227.191.115) returned '400 4.4.7 Message delayed'
    13-3-2019 23:52:53 - Server at photo.net (67.227.191.115) returned '451 4.4.397 Error communicating with target host. -> 421 4.2.1 Unable to connect -> SocketTimedout: Socket error code 10060'


    Perhaps it will help solve this issue.
     
  3. I'm curious to see any response, because I'm having the same problem since Monday.
     
  4. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Your issue has been forwarded to Admin. Please let me know when your issue is resolved. Thanks!
     
  5. Hi Sandy, has my issue also been forwarded to Admin. I will appreciated it very much. Thanks
     
  6. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Yes, both of you - I expect the problem will be resolved "reasonably quickly".
     
  7. Thanks so much, I hope I can recover my email as soon as possible.
     
  8. pmj

    pmj

    No change yet: e-mails sent to my Gmail account arrive within one minute, but e-mails sent to my photo.net address (which is an alias forwarding to Gmail) seem to be stuck in traffic somewhere. Go admin team, go! Hope you'll be able to solve it quickly.
     
  9. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Sent to the best contact I have - last time it was fairly quick. No other option at the moment but sit tight.
     
  10. pmj

    pmj

    E-mails are arriving again! Thanks you for fixing this issue, much appreciated!
     
    Sandy Vongries likes this.
  11. I am surprised Sandy, or A.N. Other, isnโ€™t given access to the mail delivery system (and other processes that stall) in order to speed up the recovery.
     

Share This Page