For some time now I have been experiencing difficulty with Nikon Capture NX 2 software. Briefly, the software is actually very good but chronically unstable. I have been forced to change my editing technique as it either runs out of memory or simply crashes. I have been in touch with the guys at support who have been very helpful, courteous and professional at all times. However, even they had to admit defeat. I have contacted Nikon UK senior management by letter, yes folks snail mail! Also by email. It was not read! I then got back to customer services and sent copies of the letter and the email which they have forwarded to Nikon UK senior management and I am happy that this has actually happened as I feel that I can trust the guys at Customer/Technical Services. To date, despite four attempts to elicit a response I have heard nothing from Nikon UK senior management. This is not a good sign for Nikon users an should serve as a warning to anyone contemplating buying into Nikon equipment. My only recourse now appears to send a letter to the President of Nikon Corporation in Japan and I have informed Nikon UK of my intention to do this and make this post. I am sure he will at least have the courtesy to acknowledge my letter unlike Nikon UK. Given the recent terrible events in Japan I do not think my complaint will be very high on their agenda and I completely understand why this should be so. However, Nikon Corporation needs to tell it's UK senior management to get it's act together and at least acknowledge communications in the same professional way that other companies do. I would ask that forum members NOT send me any suggestions to cure the problems as I have been through everything. However, news of similar experiences with Nikon would benefit other forum members especially those contemplating buying Nikon equipment as opposed to otI will post the reply from Nikon Corporation as soon as I have one.her brands. I will post any replies from Nikon for forum members to see.