Some time ago I posted an item on Nikon UK not answering customer complaints and the response was, to say the least, suprising for a number of reasons. Some respondants thought that I expected a member of the senior management of Nikon to turn up on my doorstep and fix a computer. In fact the two PC’s I have, notebook and desktop, have been, and continue to hum along very nicely. Other respondants seem to think that it ok for a company to provide inferior products and services and that we should say nothing and get on with our lives minus our hard earned cash we have given to the said companies. A minority thought that I was right to complain and wished me luck. The outcome........ I have received a letter of apology from Nikon Europe and an email from Nikon UK basically reinterating the contents of the letter. I accept the apology from Nikon and will be writing to them to confirm this. Presumably someone in Tokyo instructed someone in Europe to contact me and do something. This, I think I can say, restores the honour of Nikon Corporation as far as I am concerned. I have also had the experience of a customer complaining and my policy has always been to get on with sorting the problem out if that was at all possible. Invariably it meant holding on to the customer even if it did take time and effort. I will continue to be a customer of Nikon as a result. To those in group 1. and 2. I think that the response from Nikon speaks for itself. To those in group 3. thank you for your support.