Nikon Capture 4 error

My apologies if this has already been discussed-did a search and couldn't find it.

 

I'm having problems with NC4. Specifically, I'm getting a "Program encountered

an error and must be shut down" message when I try to tweak White Balance on a

batch of images. I even got it a few times when applying the adjustment to just

one image.

 

Here are the details.....D2X NEF files, running NC4 on Windows XP. Opened 100

NEFs that had a slight color cast due to mixed lighting, selected the first

image, did a white balance adjustment (using "set gray point"), matched the new

settings to all the images. There was no problem so far. It isn't until I

tried to save the changes that I'm getting the error.

 

I would just use ACR for the conversion but I really prefer the WB function in NC4.

 

If anyone else has had, and resolved, this problem, or if you just have a good

idea what's going on, I'd appreciate the help. I may just end up calling Nikon

support but thought I'd check here first.

Are you running NC 4.4 ? If not first step is to download the upgrade.

Do you have ECC RAM ? Perhaps there are memory errors. Anything in

the system event log ?

You might need to set a "Data Execution Prevention" exception before it will run properly. Go to "Control Panel" then "System" then the "Advanced" tab. Click the "Performance Settings" button and then the "Data Execution Prevention" tab. Click "Add" and go to C:/Program Files/Nikon/Capture Click on Capture.exe and then "OK".

David, I am running the latest version of NC. I'm not sure about the "RAM" thing. I'm a total moron when it comes to the computer stuff. I do know I need to add more RAM and will be doing that very soon. I'll also try to process another batch and then check the event log to see if the error registers.

 

John, I followed your instructions but am already using a setting that doesn't employ "data execution prevention". Hmmmmm.

 

I'm leaving for a three day trip to New Orleans. When I get back, I'll try again. Thanks for the suggestions. It's much appreciated. If I end up contacting Nikon, I'll report back.

 

Thanks again,

 

Laurie