need some professional advice: Had newborn photos taken of my daughter and two older children on 11/16/17. The photographer has a big advertisement presence on Facebook, and I really liked her style which is why I picked her. It didn’t occur to me until later on that she doesn’t have any reviews on Facebook or the web. She doesn’t leave the option open to clients to review her. She does seem to get a substantial amount of business based on her postings. The shoot went well, paid $300, plus $78 for a small package of prints. I needed a birth announcement photo so I specifically asked her is she could send me my favorite picture that week. She said no problem, and within 6 days sent me 4 of the (maybe 30 other) pictures she took. She said 6 weeks til the rest are done. Six weeks go by, we are in the first week of January. I email her asking for an update, but she doesn’t respond. After my 3rd email she finally responds and said she had a busy holiday season and needed a two week extension. I said no problem. This same day, when searching her name on Facebook, a post came up from another girl, calling out this photographer for ignoring calls and not giving her her baby’s photos from September. All her friends and family were commenting and sharing and within an hour the woman said the photographer sent her the gallery and then the post disappeared before I even had a chance to jot down this other clients name. So a whole other month went by and she made no attempt to contact me. I was getting very angry because I felt I had been so patient with this woman. I sent her another email asking for an update and she didn’t respond. It took 5 more progressively angry emails to get her to respond. She said she would have my photos by Monday (2/5/18). Monday came. Photos did not. Instead on this Monday she posted a Facebook status “apologizing to her clients” for being behind but she is very sick and will be back to work soon. I emailed her asking what’s going on and all she did was send me a screenshot of the Facebook status she just posted. I said I don’t care that she is sick, I should have had these pictures in December. She ignored me. I should also add she continued to post photos all through the month of January, so she was clearly working. I’m at a complete loss of what to do. I don’t even care about the money, I just want these priceless pictures. I feel like I should do what the other client did and call her out publicly. However, I’m such a shy person. I don’t even know how to articulate a post like that and make it sound “good” and then be humiliated publicly because all my friends will think I’m naive and got scammed. Plus, I don’t have a whole army of friends and family to share it, so it might not be much of a threat to her. I did email her with the threat of calling her out on Facebook if I don’t get my pictures by next week. That was yesterday and she hasn’t responded. I’m getting anxious about what to say in this potential post?!? Am I even making the right decision? Any advice would be so appreciated!!!