I have a bride who had ordered her final albums, one 10x10 and one 8x8 parent album. I had to reorder the initial delivered album due to MY error on an image. No problem. Upon delivery of the second albums, the bride loved them, approved of them and signed off on the delivery sheet and left happy. Two days later she calls and says the her mom had some photos that she "didn't like". 1. Mom wanted the "flowers" on the altar removed as they were "sticking out of the back of our heads" in a photo of her and her hubby exiting the ceremony. 2. Mom wanted certain background items removed also in certain images. (nothing particular was given by the bride over the phone) I explained to the bride that i had re ordered the albums already in regards to MY initial error. And now "mom" wants other items edited out ? I stated that the bride was my client, not mom. The bride then stated " well my mother paid for the photos and signed the contract and she has the final say". I was silent for a while surprised at her comment. I then asked the bride to have her mother call me since she is the legal client and I would have to work with her from here on out. Also that if she wanted those changes made that they would have to pay for them. Now, prior to any albums being produced, MOM had requested that certain proofs be re edited for various reasons. Remove her "double chin" even though she is 5-5 105 pounds. Edit out certain background items. Adjust the color on some images. The bride NEVER requested that done. The mom did. I did it as a favor because mom was so NICE. So now, she is expecting the same thing be done to the albums. The bride asked " Well why didn't you include those changes in the album ?" Me :"Those changes were made for MOM, not you." YOU never requested them. Mom did when she picked up the proofs." Bride :"Well anyone would assume that they would be included in the albums with the changes. " Me : " Well no, those changes were for mom, not YOU." The albums were designed for YOU". Bride : " Well my mom paid for the photos and she has the last say". So this is where we stand as I am waiting for mom to call me. Basically MOM is the shot caller. She is very nice. But the bride cannot make any decision without mom's approval. Yet mom has not called about the albums. She prefers to make the bride do the dirty work. Should I relent and re do the entire albums or stick to my policy where they have to pay to have those changes made ?