eric friedemann Posted July 2, 2007 Share Posted July 2, 2007 Over the years, I've shot Mamiya RBs, RZs, M6s and, currently, M7IIs. I've never needed a repair on any piece of equipment until recently. Two weeks ago, I was shooting one of my 7II bodies when it stopped taking images and its warning light came on. I cleaned the contacts between body and lens, replaced the battery- no good. I sent the body to Mamiya America in New York, noting it had low mileage and had stopped working for no apparent reason. Even though the body is six years old and is well out of warranty, Mamiya replaced the circuit board for no charge and the body is functioning perfectly. More impressive still, Mamiya did the repair pretty much overnight, as I got the body back about ten days after I sent it UPS Ground. That's great service. Link to comment Share on other sites More sharing options...
ken_wayne1 Posted July 2, 2007 Share Posted July 2, 2007 Wow, that is definitely FANTASTIC service. I wonder if there are any Hasselblad ( or other brands ) users who have similar stories? Link to comment Share on other sites More sharing options...
r_scott_steube Posted July 2, 2007 Share Posted July 2, 2007 Excellent customer service is often, if not always, a good indicator of a brand/s viability and its financial stability. Let us hope that Mamiya/s service department and their own production (finally) of digital sensors, will bode well for their future. It sure would feel good know, if in fact, that I invested so much of my gear with the Mamiya brand and that those years of rumors of Mamiya eminent demise were unfounded. As always, time will tell, but I feel some sunshine! Link to comment Share on other sites More sharing options...
eric friedemann Posted July 2, 2007 Author Share Posted July 2, 2007 R, I'd note that at $23K, the basic Hasselblad H3 22 Megapixel kit is a little rich for my blood: http://www.bhphotovideo.com/c/product/463798-REG/Hasselblad_70360510_H3D_22_SLR_Digital_Camera.html However, for $10K, the Mamiya 645ZD kit is intriguing: http://www.mamiya.com/cameras.asp?id=1&id2=2281 I also like that Mamiya is introducing a 28mm/20mm-35mm-format-equivalent lens for use with the ZD: http://www.mamiya.com/cameras.asp?id=1&id2=2284&id3=2285 Link to comment Share on other sites More sharing options...
ted_brownlee2 Posted July 2, 2007 Share Posted July 2, 2007 I had a similar response from Bronica years ago, although I did pay for the repair. I had a shutter control module fail on my etrsi. The work was turned around in 7 days. Link to comment Share on other sites More sharing options...
ulrich_ploedereder Posted July 3, 2007 Share Posted July 3, 2007 *Three* working days for the repair of my Tele-Apotessar 4/350mm by Kyocera/Germany. I've buyed a TLA 360 flash and this lens was the only one where the autozoom reflector doesn't work correctly in combination with. Even though the guarantee has run out it was repaired for free. Those days are gone forever ... Regards Uli Link to comment Share on other sites More sharing options...
john_photo Posted September 18, 2007 Share Posted September 18, 2007 Great service from MAC comes at a price. You probably didnt buy that camera off of ebay did you? In all my years on photo.net this is the only relatively positive service experience I've heard of regarding MAC. These cameras were literally 2x the price domestically versus Robert White back in the day. Supposedly, MAC inspects all serial numbers and if the camera wasnt purchased in the states they have the right of seizure. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now