Bill J Boyd Posted May 21, 2015 Share Posted May 21, 2015 <p>Just received Adobe Lightroom 6 DVD from B&H Photo. Unable to install on my laptop. DVD package and invoice has an 18-digit serial number and Adobe installer is asking for a 24-digit serial number. Had an online chat with Adobe and they said to contact seller. Any thoughts why this is happening?</p> Link to comment Share on other sites More sharing options...
howard_m Posted May 21, 2015 Share Posted May 21, 2015 <p>I've had LR since v1 on CD and it's always 24 digit (starting w/ 1160). I'd suggest looking harder on the packaging since that 18 digit thing isn't the serial number (maybe the SKU?)</p> Link to comment Share on other sites More sharing options...
Bill J Boyd Posted May 21, 2015 Author Share Posted May 21, 2015 <p>Thanks, Howard.....Invoice and package clearly state it is a serial number. I will contact B&H tomorrow</p> Link to comment Share on other sites More sharing options...
Bill J Boyd Posted May 22, 2015 Author Share Posted May 22, 2015 <p>OK...problem resolved. Finally found 24-digit serial number (starting with 1160) buried inside the package material. It was well hidden. Installing LR 6 now.</p> Link to comment Share on other sites More sharing options...
howard_m Posted May 22, 2015 Share Posted May 22, 2015 <p>good to hear!</p> <p>I dont know what Adobe was talking about since all the reseller gets from Adobe is a sealed package w/ the serial number buried inside. </p> Link to comment Share on other sites More sharing options...
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