Leica R8 Repair

Discussion in 'Leica and Rangefinders' started by kirktuck, Feb 28, 2002.

  1. I sent my R8 and motor to Leica in New Jersey for service. They
    had several problems caused by hard use and bad
    environments. In five working days Leica performed a full
    overhaul on both units, upgrading all older or trouble-prone
    components and shipped the units back to me at no cost via
    overnight air freight.

    <p>

    I am a professional user but I never got this level of service from
    Canon or Nikon. I am very pleased. I never even had to send
    them a proof of purchase or anything else. Just a letter outlining
    the problems.

    <p>

    With other manufacturers I would be arguing about whether the
    troubles had been caused by abuse and whether they should be
    covered under warranty.

    <p>

    I was called three times by the Leica service people: Once to
    confirm receipt, once to confirm shipping and once to give me
    the UPS tracking number.

    <p>

    I was amazed at the follow up and the level of caring
    professionalism. WOW.
     
  2. pcg

    pcg

    What a great story! Nice to hear that Sherry and Don have real
    competition!
     
  3. Nice to read your happy story, Kirk. Maybe you should follow up your
    great photo.net review of the M6 with a review of Leica service? :)
     
  4. I was also amazed at the nice people at Leica in NJ. After
    switching from Nikon, there were aspects of the R8 motor that I
    had trouble with. I e-mailed with my concerns, and they offered
    to try a modification for me - for free!

    <p>

    I can't wait to see how it turns out.

    <p>

    Although I was a 10 year NPS member, and a 20 year Nikon
    shooter, i never got anything but bad repairs, bad attitide and
    trouble from Nikon. I am incredibly happy to have made the
    switch, and the Leica pictures are a LOT better!
     
  5. I bought a used early serial number R8 that soon developed electrical
    problems. It blinked "P" in the viewfinder and the shutter could only
    be released with the self timer. Also the display on the back was
    showing exposure compensation although none was set. Removal on the
    batteries overnight restored it to normal
    operation.................for a while. I sent it to Leica in NJ for a
    repair estimate. I was informed by mail that the camera would be
    fixed at no cost to me! What a shock! Estimated repair time was 2-3
    weeks. The day it was finished a nice man from Leica NJ called me to
    let me know of the completion and the UPS tracking number. The repair
    bill said "repair circuit board, clean and lube, upgrade to current
    standards". Outstanding service from a company that cares about their
    customers!
     

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