Leica R8 Repair

I sent my R8 and motor to Leica in New Jersey for service. They

had several problems caused by hard use and bad

environments. In five working days Leica performed a full

overhaul on both units, upgrading all older or trouble-prone

components and shipped the units back to me at no cost via

overnight air freight.

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I am a professional user but I never got this level of service from

Canon or Nikon. I am very pleased. I never even had to send

them a proof of purchase or anything else. Just a letter outlining

the problems.

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With other manufacturers I would be arguing about whether the

troubles had been caused by abuse and whether they should be

covered under warranty.

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I was called three times by the Leica service people: Once to

confirm receipt, once to confirm shipping and once to give me

the UPS tracking number.

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I was amazed at the follow up and the level of caring

professionalism. WOW.

What a great story! Nice to hear that Sherry and Don have real

competition!

Nice to read your happy story, Kirk. Maybe you should follow up your

great photo.net review of the M6 with a review of Leica service? :-)

I was also amazed at the nice people at Leica in NJ. After

switching from Nikon, there were aspects of the R8 motor that I

had trouble with. I e-mailed with my concerns, and they offered

to try a modification for me - for free!

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I can't wait to see how it turns out.

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Although I was a 10 year NPS member, and a 20 year Nikon

shooter, i never got anything but bad repairs, bad attitide and

trouble from Nikon. I am incredibly happy to have made the

switch, and the Leica pictures are a LOT better!

I bought a used early serial number R8 that soon developed electrical

problems. It blinked "P" in the viewfinder and the shutter could only

be released with the self timer. Also the display on the back was

showing exposure compensation although none was set. Removal on the

batteries overnight restored it to normal

operation.................for a while. I sent it to Leica in NJ for a

repair estimate. I was informed by mail that the camera would be

fixed at no cost to me! What a shock! Estimated repair time was 2-3

weeks. The day it was finished a nice man from Leica NJ called me to

let me know of the completion and the UPS tracking number. The repair

bill said "repair circuit board, clean and lube, upgrade to current

standards". Outstanding service from a company that cares about their

customers!