I have read several negative comments about service and how Rollei treats its customers. I also know that the camera and lenses are great, but service is very important to me. I like the digital bundle because it seems to be a bargin for someone buying their first Rollei. But is it worth it when their customer service is so poor? Do people have a lot of problems with their cameras? Why would someone go to such an effort to manufacture a great camera and then not adequately support it?