How update registered email address?

Discussion in 'Photo.net Site Help' started by a_tonkin, Oct 29, 2019.

  1. Been trying in recent weeks via Account section. It just hangs with a "saving" message, but never saves. There's one or two other faults with the website, like you can't contact anyone, so hence this attempt here. Is the website dying, as some do where the founders have perhaps drifted away or even died themselves ...?
    Screenshot 2019-10-29 12.30.43.png
     
  2. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Start a conversation with me providing the details of your request and I will forward it. No guarantees. Sorry.
     
  3. I too am unable to update the email address on my Photo.net account. When I click the "Save Details" button, it says "Saving" but never saves.
     
  4. Who are these people you are trying to communicate with to get them off their posteriors and fix problems? Sounds like they don't even care if it takes so long for them to get back to you.
     
    gordonjb likes this.
  5. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    There are Email issues that have been reported and acknowledged. I have followed up on those communications. As an unpaid volunteer, there is nothing more I can do. Sorry.
     
  6. Sandy, do you have their phone number?
     
  7. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Not at the moment. That can be found by an internet search. I use Email with my tech contact.
     
  8. Too bad, a good old phone is still the most effective way to get someone's attention.
     
  9. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Give it a try and let me know if it works for you.
     
  10. They don't show a phone number on their website. They do give a physical address and invite correspondence.
     
  11. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    New info - there was one. Just looked - no longer have it,
     
  12. Just thought I'd try changing my login email address again, a year on from last attempt. I see this time I cannot even find where to change it ... never mind the problem last time that the change wouldn't save. I see, for the Personal Details section of my account, I'm presented with a message saying "Photo.net Photography Forums - Error. You do not have permission to view this page or perform this action." I feel my work here is done ...
     

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