In July, I posed the question, "How Good is Nikon Service?", http://www.photo.net/nikon-camera-forum/00TqTk just before I sent my F100 to Nikon for a clean and inspection following a house fire. After a few administrative problems, I received the camera with the focus screen loose; I returned it to Nikon. They installed the focus screen correctly, inspected the camera for damage, and returned it – this time with two big gray splotches on the screen. I detailed the problems here: http://www.photo.net/nikon-camera-forum/00UKqc . Once again the camera went back to Nikon. Two weeks ago, Nikon returned the camera. Everything looked good – no loose focusing screen, no splotches in the viewfinder. The Repair Invoice showed that the focusing screen and the SI Display Plate had been replaced, the Mirror Box had been cleaned, and a General Check and Clean was performed. I installed the neck strap, DK6, batteries, and mounted my 50mm f/1.4D lens. As a quick check I took some light meter readings of a beige wall in the shade with the F100, my Canon PowerShot Pro1, and my Gossen light meter. All the readings agreed with one another. Things were looking good. When Nikon services a camera, the Custom Setting are reset to factory default. This presented no problem; I have Camera Companion - a program capable of downloading and saving both shooting data and Custom Settings - and an MC-33 cable. I hooked the F100 to the MC-33 and uploaded my Custom Settings. This not only restored my settings but also tested F100 to computer communications. For a test, I decided to use a roll of slide film. I loaded a roll of Provia and took a walk taking a few pictures with the 50mm lens. Function seemed normal. The next day, I decided to try a few flash pictures. I found I could not mount my SB-28 flash unit. Close examination of the hot shoe showed the left side was bent down. This time I called El Segundo direct and asked to speak with a manager. He was not in, but returned my call the next morning. He was at a loss to explain the problems I encountered. The camera was thoroughly inspected, including TTL flash function, during the first service; the damage to the hot shoe must have occurred during that or subsequent services or shipping. The packages did not appear damaged, and the packing was more than adequate. When I shipped the camera back the second, and third, time, I used the same box and packing materials that Nikon used to ship it to me. The camera is now back at Nikon El Segundo – for the fourth time. The fire did over $100,000 structural damage to the house, which we rent. The first week of August the landlord signed a contract to repair the house; repairs are scheduled for completion by 15 October. I sent the F100 to Nikon on 13 July. My Significant Other and I have a wager – which repair will be completed first, the house or my camera.