Hello everyone, I'm a first time poster but I have a very... different situation. For some perspective, I work with my husband and we run a very successful Wedding/Portrait photography business. He has been doing it for over 8 years and I've helped him for about 3 years. Before I took over the customer service aspect, a relative was helping him and she was not very specific in her contracts and wasn't so great at being clear with our customers about timelines, what we can edit vs cannot, etc. We shot this couple, and after they said they hated everything, insulted us, demanded that first, we show them every picture from their wedding and we give them every picture unedited and in RAW format, we finally came up with an ultimatum: we would send them their additional pictures in RAW and they would release us from any further obligation to them. They signed, we sent the DVDs and moved on. A couple weeks ago, the groom's father starts calling our relative (who no longer works with us) every day. Then he messaged us on our facebook. When I don't respond right away, he KEEPS texting me, messaging me, etc. I shouldn't have said anything, but I kindly explained that we weren't editing any photos because they were rude and they signed the agreement. He shot back about lousy service, etc etc and still wants us to re-edit every photo from their wedding. (which we are not doing - you don't get to bully us and insult us and then expect us to work for free) We have never encountered this before. We have never had any bad reviews. Our business is about 70% referral-based and don't really advertise. Unfortunately, before I took over, our contracts weren't very specific, and we usually accommodated almost any request. I am going to tell this groom's dad that I'm not discussing this further with him because the bride and groom have already signed an agreement releasing us from any further obligation to them. But how do I protect my business's reputation if he for example, leaves a bad review on the knot, wedding wire, facebook, or contacts the BBB, etc? We would like to expand but don't want this affecting us. Any input would be GREATLY appreciated. I've already thoroughly updated our contract because of these people because I absolutely do not want to go through this again.