I have a question regarding an unhappy portrait client. She has some issues (personal and with her plastic surgery) and I knew she was going to be a tough customer. She was referred by a friend who did warn me, but I did the best I could and the photos came out pretty well, I have had another photog look at them and agree there are some good ones. I travelled 3 hrs (rt) and spent 3 hrs with her (listening to her whine about her plastic surgery also), hates her smile, etc. Anyway she liked many shots that I previewed with her day of the shoot, but when she saw them full screen shes unhappy with her looks (wanted to look the way she did BEFORE surgery oh well). She paid me $200 and now wants a refund cause shes unhappy. I feel like i spent way more time than paid for, I should just cash the check and send her a CD. She needs a good shrink not a better photographer. I used Portrait Pro to clean up a few images to remove wrinkles etc and she did NOT want me to do that, she said she should look good based on all the work she has had done etc. So the issue is really NOT about the photos, its her and her issues. How would you all recommend I proceed, do I give her any money back? I am gonna wait a few days and see if she cools off and sees things any clearer. Thanks for your advice.