Help with Photoshop CC 2014

Discussion in 'Digital Darkroom' started by eric friedemann, Jul 28, 2014.

  1. I have been on the phone now on a handful of occasions to Photoshop's customer service number, 800.833.6687. This number connects me to a call center in, I'm guessing, India.
    At this point, I've spent something over five hours on the phone with, I think, six different people with various problems. In addition, I've spent over an hour on my own reinstalling plugins.
    I've now run into a problem where, after opening Photoshop CC 2014 and trying to open bridge, I get a control panel. The last two-plus hours have been spent on the phone with two "experts" who clearly didn't understand the problem, and uninstalled, reinstalled and updated Bridge and the Creative Cloud software itself several times without effect.
    These folks refused to connect me to anyone higher up. Does anyone know of an Adobe number in the U.S. I can call to talk to an actual Photoshop CC 2014 installation expert?
  2. screenshots might help, along with details of your computer set up.
  3. I'm running Windows 7 Professional 64-bit, and my Photoshop CC 2014 and Bridge are up to date. When I open Pshop and click on "Browse in Bridge," a Creative Cloud message pops up asking, apropos of nothing, "Are you sure you want to install this version of Bridge? ..." There are then two areas to click on to install the version of Bridge I already have installed or not.
  4. digitaldog

    digitaldog Andrew Rodney

    If you have a backup, I can't see the harm letting it install this version. It might be newer, might be the same but it might stop bugging you.
  5. Andrew, I've already followed that prompt, installed that version and I still get the same CC message.
  6. digitaldog

    digitaldog Andrew Rodney

    What about a restart?
  7. I've restarted the computer several times since the problem appeared yesterday with no change.
  8. digitaldog

    digitaldog Andrew Rodney

    Curious if you could boot from a recent backup that didn't exhibit the issue. If you could and you got the same result, it has to be coming from Adobe's side. At least you could stop trying on your end to fix it.
  9. Andrew, I can open "Adobe Bridge CC (64bit)" by going to the programs menu. I just can't open it from Photoshop. I'd prefer to avoid opening Bridge as a separate operation every day for hundreds of days to come until Photoshop CC 2015 comes along, as it would be petty annoyance. However, this would be preferable to reloading Photoshop CC 2014, which probably won't solve the problem and which would cause me to redo presets and have to reinstall plug-ins. It's maddening that the "expert"-level staff at Photoshop Customer Service can't or won't tell me- as you allude to- whether this is a problem others are having- i.e. whether the problem is on Adobe's end.
  10. EricM

    EricM Planet Eric

    I'd prefer to avoid opening Bridge as a separate operation​
    Curious Eric, how do you navigate your files/computer and chose which image to open up in PS? Bridge is the first thing I open, it see everything on my computer and is the best browser for all .doc, pdf, mp3's etc. It drags and drops to hard drives and thumbdrives...I couldn't live without Bridge, to be honest
  11. Eric, I open Photoshop first because I'm often working with or printing existing files that I can locate by name without
    using Bridge.

    The Adobe "expert" from a far-off land called me today and asked if it would be a good time to deal with the problem
    again. I asked if he'd figured the problem out and if he knew how to fix it. He said, "we're working on it." I told him to call
    me back when he had a solution.
  12. I had a similar problem with Bridge when I first upgraded to 2014, and finally realized I was opening the previous version of Ps CC as I was opening the program with the existing icon on my desktop... May not be related to your problem, but if you upgraded from CC to CC 2014, make sure you are opening the right version...
  13. Line, I have removed all prior versions of Photoshop, and both Photoshop CC 2014 and Bridge CC are up to date.

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