European Support Centre: New Notices for D70, D2H and F55 owners... (FYI)

The notices all read as follows... <br>

<br>

<em>It has come to our attention that electronic components

related to exposure control in some D70 [D2H] [F55] cameras may,

on rare occasions, fail. Should you experience this problem with

your D70 [D2H] [F55] camera, Nikon will replace the associated

components free of charge even if the cameras warranty has

already expired. We sincerely apologize for any inconvenience you

may have suffered because of this problem. --European

Support Centre<br>

</em><br>

<a

href="http://nikoneurope-en.custhelp.com/cgi-bin/nikoneurope_en.cfg/php/enduser/std_alp.php"

target="_new"><u>http://nikoneurope-en.custhelp.com/cgi-bin/nikoneurope_en.cfg/php/enduser/std_alp.php</u></a>

<br>

<br>

Hopefully Nikon USA and others will follow.<br>

<br>

Regards,<br>

<br>

Dave Hartman.<br>

<br>

I scanned down the list and didn't see this mentioned before. Please

accept my apology if this is a duplicate notice.

Cool beans for Nikon. Thom Hogan and others have been publicly flogging this issue for some time. Not the unreliability of certain component parts, but Nikon's unresponsiveness to owners and failure to own up to the problem.

 

What made Nikon the premier pro SLR for event photographers - PJs, sports, etc. - was top notch support ... way back when. The Nikon F, F2 and F3 weren't really significantly better than the Canon F-1 or F-1n. But Nikon was good at giving the impression it had the best stuff.

 

When Canon decided that their product was just as good or nearly as good, they decided to attack the perception that Nikon provided better support to pros. And they succeeded, in part because Nikon allowed this to happen.

 

This press release may be a sign that Nikon is ready to recapture lost ground and restore confidence among users that they've invested in a system that will be supported with fewer excuses and less hassle.

I hope Nikon will recognize BGLOD and would make the same sort of announcement soon.

It is on the USA site now. No mention of wether or not you need to be the original owner of the camera or not though and that is of interest to me with a used D2h in hand. It works fine though.

@Vivek: BGLOD is what the support bulletin is about.

Well, Nikon in Europe don't generally charge for repairs anyway, at least that's my experience.

Isn't BLOGD the only exposure problem in D70? The problem which is faced by D2H users is totally different from D70 users. Isn't it?

 

Aravind

Illka, They did charge ( I did not pay, my insurance covered it) 150 odd Euros to fix BGLOD a month ago. This is in the Netherlands.

 

Would Nikon reimburse all the previous fixes for D2H and D70 or atleast be quick to acknowledge faulty equipment in the future?

Ok, maybe I have a better than average relationship with my Nikon service center. :-)

 

Vivek, I guess you would be able to get your money back but probably it is not worth the hassle as your insurance covered it. Money transfer from insurance company to Nikon. :-)

Yeah, Illka. Money (basically my money that was used to buy the insurance in the first place) went to Nikon. Let it be. No regrets there.

Sorry, Dave, I wasn't aware of this post of yours and poseted mine!

 

Vivek,

 

Nikon Japan officially admetted the BGLOD issue (D70 being frozen with the green access LED on). I suppose your insurance company would require Nikon to reimburse their money...