Just got 4 rolls of 120 slides back from Dwayne's lab. I've sent a bunch of C41 120 to them for processing with relatively few problems. But they do tend to leave a lot of dirt in the sleeves with the film. They cut my 6x7 negs in strips of 2 and put them in plastic sleeves. This time I sent them slides and they returned the film un-cut in plastic sleeves inside of cardboard rolls. WHAT A MESS!!! Now the slide film is wrinkled from being rolled inside the plastic sleeves, and the sleeves are full of dirt and dust - which is embedded in some of the film. I called Dwayne's customer service and asked why they do not specify on their order form whether or not they cut 120 slide film or roll it . . . the response was "If you wanted it cut, then you should specify that on the form." OK, well you cut C41 120 negatives in strips and I didn't specify that on the form, why should I expect you to treat e6 different? There is no place on the form the indicates what the "default" is when they process 2-1/4" slides. But that issue aside, I did not give special written instructions to wrinkle my film and embed dirt in it either! Fortunately they do not charge extra for the dirt and scratching. The customer service rep did not seem even a little bit concerned with my situation. After some prodding, she offered that If I returned the film to them, they would cut it, clean it, and put it back in sleeves. At this point I really don't trust them with my film anymore. Time to find another lab.