paula_goldman Posted May 19, 2020 Share Posted May 19, 2020 I've been pleased for over 10 ten years, but suddenly there's no email, and almost no support response. They've removed their phone number, bad sign, right? Anyone else using them or have any news? Link to comment Share on other sites More sharing options...
jgw-photography Posted May 24, 2020 Share Posted May 24, 2020 Just looks like they have changed support and now use a ticketing system. It could suggest that they are so popular and busy that they needed to streamline their support? Link to comment Share on other sites More sharing options...
paula_goldman Posted May 25, 2020 Author Share Posted May 25, 2020 Just looks like they have changed support and now use a ticketing system. It could suggest that they are so popular and busy that they needed to streamline their support? Thanks. They've always maintained that ticketing protocol, but also made their phone number available. Apparently their 3rd party email sever was down for 2 days, but they weren't communicating that with their clients. Disappointing. Link to comment Share on other sites More sharing options...
guy_spangenberg Posted August 22, 2023 Share Posted August 22, 2023 Seems that Big Black Bag went bye bye and took my money. I had renewed my website for two years in February of 2023. Now when I go to my site it says, “We are experiencing technical difficulty” and has my phone number listed. When I call BBB, the phone line is busy and then goes dead. Very frustrating! No warning, nothing just gone…. along with my money! Anybody else experiencing the same? Link to comment Share on other sites More sharing options...
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