Does anyone use BigBlackBag for their website?

Discussion in 'Business of Photography' started by paula_goldman, May 19, 2020.

  1. I've been pleased for over 10 ten years, but suddenly there's no email, and almost no support response.
    They've removed their phone number, bad sign, right?
    Anyone else using them or have any news?
     
  2. Just looks like they have changed support and now use a ticketing system.
    It could suggest that they are so popular and busy that they needed to streamline their support?
     
  3. Thanks. They've always maintained that ticketing protocol, but also made their phone number available. Apparently their 3rd party email sever was down for 2 days, but they weren't communicating that with their clients. Disappointing.
     

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