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Does anyone use BigBlackBag for their website?


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Just looks like they have changed support and now use a ticketing system.

It could suggest that they are so popular and busy that they needed to streamline their support?

Thanks. They've always maintained that ticketing protocol, but also made their phone number available. Apparently their 3rd party email sever was down for 2 days, but they weren't communicating that with their clients. Disappointing.

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  • 3 years later...

Seems that Big Black Bag went bye bye and took my money. I had renewed my website for two years in February of 2023. Now when I go to my site it says, “We are experiencing technical difficulty” and has my phone number listed. When I call BBB, the phone line is busy and then goes dead. Very frustrating! No warning, nothing just gone…. along with my money!

Anybody else experiencing the same?

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