john_markanich Posted November 3, 2010 Share Posted November 3, 2010 <p>I called Adobe and was cleared to upgrade from CS2 on a PC to CS5 on a Mac. I made the purchase from Adobe and received the CS5 upgrade disk. The install process seemed to go fine (took about 20 minutes).<br> During the install process I entered the CS5 serial# when requested but because CS2 wasn't installed on the new Mac I was prompted to enter the type of product I was upgrading from and it's serial#, which I did. I was never prompted to insert the old CS2 disk. But now every time I open CS5 I get prompted to re-enter the CS5 serial# and asked if I want to continue with the trial version of CS5 Extended (a much more expensive program) or to buy it Now. I don't want or need the much more expensive Extended version of CS5. <br> My worry is that although CS5 (the regular version) seems to be installed just fine will it self-deactivate when the trial version of CS5 Extended expires in thirty days?</p> Link to comment Share on other sites More sharing options...
DickArnold Posted November 3, 2010 Share Posted November 3, 2010 Call Adobe help. I went through this with them twice. They have solved my problem Link to comment Share on other sites More sharing options...
john_a5 Posted November 3, 2010 Share Posted November 3, 2010 <p>Adobe will probably give you a different code for your upgrade copy. I had the problem going from an old mac to a new one and forgot to wire them together so that the new one could find the old software. The new serial number they give you will solve the problem.</p> Link to comment Share on other sites More sharing options...
john_markanich Posted November 4, 2010 Author Share Posted November 4, 2010 <p>I contacted Adobe via on-line chat, the tech took control of my desktop and fixed the problem. There was a problem somewhere in the activation process. <br> All is well. Ragh, my contact, was superb.</p> Link to comment Share on other sites More sharing options...
john_markanich Posted November 4, 2010 Author Share Posted November 4, 2010 <p>I contacted Adobe via on-line chat, the tech took control of my desktop and fixed the problem. There was a problem somewhere in the activation process. <br> All is well. Ragh, my contact, was superb.</p> Link to comment Share on other sites More sharing options...
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